@fadaba wrote:
My username is fadaba and phone number is 647xxxxxx.I forgot my self service account login password. Could you please reset it for me
Edit by Dunkman: removed personal information
@fadaba
You are locked out of your account if you attempted 5 failed logins. You will need to retry again in one hour when your account will be unlocked.
Have you tried reseting your password?
https://selfserve.publicmobile.ca/forgot-password/
(Check your junk folder)
If not working, you will need to customer service agent (CSA).
You will need to contact customer service agent (CSA):
Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA. Type: I can't login. Follow the prompts to submit ticket.
CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).
