Community

smp99 · ‎11-28-2017

I just put on my SIM Swap t-shirt so it made me think of this. Here's a new one. For each account currently active on PM, give them a free SIM card to encourge others to join. Make them fill out a form, easily monitored via phone number to avoid hoarding. Just to have one on hand - 'just in case'. I can't see it would cost very much and the uptake would be small - 10% would seem like a lot. Send a SMS to advertise it but they have to come here to the community to get it. Getting more people here would be a side bonus.

simonguillot · ‎11-20-2017

please create a page where i can sort my calls for long distance i can see the history of everything that happenen on my account but i cannot sort the calls by incoming / outgoing/ long distance i was being told that i have used all my minutes .. which seems impossible and want to find out where did i call, if maybe i pocket dial

shondra7 · ‎10-22-2017

I am extremely disapointed and frustrated with the terrible service and poor response from Moderators. 11 days ago they said a problem with my account not being recognized would be fixed within 24 to 72 hours and they would advise me when it was done. It was not fixed within 72 hours. Nobody contacted me over teh past 11 days to follow up No Moderator has responded to my 4 urgent followup requests over the past 7 hours. This is TERRIBLE service and reading teh message boards it is clear many others are very frustrated and disapointed with the lack of response from Moderators. Since this is your only means of support you HAVE TO DO A BETTER JOB!!! Set some standards for response times and publish them so customers know what to expect and PM knows how badly they are serving customers.

makkahn28 · ‎10-19-2017

Since Freedom Mobile is showing how in Your Face Plan operates, Perhaps Public should offer some Smack Talk, more like Cheek, Public Style, demonstrating the Real meaning of In your Face. Perhaps cranking up the Pressure, Giving PM Clients the Ultimate Package, and a Wrap message for Freedom, Public Gangnam style

mpcdesign · ‎10-18-2017

Since this forum is our resources for help with no access to a direct customer service agent in person, it would be cool to see the moderators who do work for Public Mobile called Certified Moderators (aka CMPM - Certified Moderators Public Mobile). It will show the responses is a certified, knowledgeable staff member, and the rest of us helpers, do not need to say 'I am not a mod. Do not send me a private message with your info.' Everyone who does respond is excellent for just helping others who are either stuck or having issues. I had a problem starting out and tried a few things but didn't work, but once I found a response from a moderator, it worked like a charmed. And when I needed other questions answered, the other spoken-out regulars worked just as well too.

makkahn28 · ‎09-01-2017

PM should have a special Toggle in Self-Serve Portal to allow Parents to control how much Data Per 30 Day their Teens use while on 90 Days, to ensure that their Teens use Data Smartly, and this way Fully monitor and know how much Data their Teens may use, and this way have a more realistic idea and expectation of how Much data maybe for them, especially when Parents purchase Add-On Data Packets

mimmo · ‎08-29-2017

I read in the website announcement that PM is working with Lithium on making changes to the forum.   I would like to start this thread to collect new and existing (link to other threads) Community improvement ideas that possibly PM can possibly look at when redesigning the community.   Please add to this list.   some items on my list:  allow members to have signatures enable macros when replying using mobile devices enable the quote button on mobile enable Rich Text  on mobile (might address  above two) make add a friend visible list threads by latest posts instead of latest topics turn on private message notifications by default  (implemented already) ability to delete posts  

kav2001c · ‎08-29-2017

Instead of people worrying about how many minutes left in their booster, or how many days left on roaming etc why not create a permanent booster? eg pay $10 per month for Canadian long distance add on, or $15 per month for US long distance add on (just using industry avg prices but Public could make whatever) They could also have add ons for data this way too

makkahn28 · ‎08-26-2017

You know, what IF PM had these unique Badges for the Top, Bachelor's, Masters and Dr. Badge Maybe that might generate some fine interest to help even more

Michael77 · ‎08-24-2017

Hi PM, How about giving customers the option of using their reward dollars ($) for permanent plan features? For example, Canada wide calling could equal 2 or 3 referral dollars. This could be a win for the customers and a win for PM. More features for the customer and more money collected by PM.

Michael77 · ‎08-24-2017

Hi PM, In the edit mode, please give the customer an option to delete their idea. There might already be a way of doing this but I can't find it. Thanks.

nishufan · ‎08-12-2017

Hi guys, I think PM should offer options for those 3G plans customers to upgrade to LTE plan during their services period. If those customers are not satisfied with the 3G speed, they can pay the price difference to upgrade to LTE plan. Of course, PM also can offer couple days free trial for LTE customers to try 3G speed. Give the customer a chance to see the difference between 3G and LTE, then choose what they want. It will improve the customer satisfaction. I believe most customers don't know the real experience between 3G and LTE speed. Thank you.

NeedLongerEmail · ‎08-04-2017

Strangly you can sign up for the community forum with a long email address, but once you create an account you can't login because of the 15 character limit. I had to create a new commmunity account to type this message. So it would be awesome if you'd bump up the limit to 20.

thelazylynx · ‎08-02-2017

All of a sudden plan prices go up. Not so cheap anymore and support is AWFUL. I have been without a phone service for a day now. Transferred from Telus and cannot receive calls; send or receive text messages. My credit card has already been charged for the plan I selected and nothing even works.

Michael77 · ‎08-02-2017

If no call centre how about live chat. Not instant chat but live chat. Just trying to work around the no phone number to call. Maybe potential new customers will more receptive to this? It might be worth a try? Thanks.

makkahn28 · ‎08-01-2017

Ya know how PM has these types of Rewards for PM Clients that help save the $$$, HOW Bout another, fascinating way to reward them? A Loyalty Data Rewards, so like IF U have been with PM for the X amount of time, on 90 Day or 30, Lets say U have been with PM for 1Yr, on 90 Day and have Data included, Get addional 3 IF on a 6GB, or 6 on a 12GB, like NOT everyrenewal, BUT perhaps a Once a Yr Reward thing. I'm sure PPL might find gesture to be fair. I hope PM might consider such an option. I use Add-On kinda crazy, as my 6GB is barely enough lol

guinness22 · ‎08-01-2017

Will pm have a one day LTE sale soon . 3 GB data for 45 a month. Flash sale

Michael77 · ‎07-30-2017

Hi, My suggestion would be to note all of the features included in the plans not just Call Display and Voicemail. I know for some that could be the deciding factor. Some people may not read the forums and therefore, may not know what's included in the plans. I know Koodo lists Voicemail, Call Display, Call Waiting, Conference Calling, etc.

j_berggren · ‎07-18-2017

I think it would be very convenient for both consumers and mods if public mobile had a way to refund your account if the funds are available. I'm not sure how many people are as simple minded as me and go to top up their account without much thinking attached.

makkahn28 · ‎07-15-2017

The current setup of what PM has announced is as frightening as the Undiscovered Country, The Future, of Public Mobile. Here's the Breakdown: UNDER 30 Days Term: Unlim Prov-Wide+Global Txt+1GB 4G= $55 Unlim Prov-Wide+Global Txt+2GB 4G= $65 Unlim Prov-Wide+Global Txt+4GB 4G= $80 Unlim Can-Wide+Global Txt+1GB 4G= $60 Unlim Can-Wide+Global Txt+2GB 4G= $70 Unlim Can-Wide+Global Txt+4GB 4G= $85 Unlim Can-Wide US+Global Txt+1GB 4G= $65 Unlim Can-Wide US+Global Txt+2GB 4G= $75 Unlim Can-Wide US+Global Txt+4GB 4G= $90 UNDER 90 Days Term: Unlim Prov-Wide+Global Txt+3GB 4G= $150 Unlim Prov-Wide+Global Txt+6GB 4G= $180 Unlim Prov-Wide+Global Txt+12GB 4G= $225 Unlim Can-Wide+Global Txt+3GB 4G= $165 Unlim Can-Wide+Global Txt+6GB 4G= $195 Unlim Can-Wide+Global Txt+12GB 4G= $240 Unlim Can-Wide US+Global Txt+3GB 4G= $180 Unlim Can-Wide US+Global Txt+3GB 4G= $210 Unlim Can-Wide US+Global Txt+12GB 4G= $255 Now, Under 30 Days Term: 3G ONLY: Unlim Prov-Wide+Global Txt+1GB 4G= $47 Unlim Prov-Wide+Global Txt+2GB 4G= $52 Unlim Prov-Wide+Global Txt+4GB 4G= $57 Unlim Can-Wide+Global Txt+1GB 4G= $52 Unlim Can-Wide+Global Txt+2GB 4G= $57 Unlim Can-Wide+Global Txt+4GB 4G= $62 Unlim Can-Wide US+Global Txt+1GB 4G= $57 Unlim Can-Wide US+Global Txt+2GB 4G= $62 Unlim Can-Wide US+Global Txt+4GB 4G= $67 I believe PM made some serious Miscalculations, and that this change might have been in Vain. What Can PM do to correct this severe oversight? Here's my Intake of what the Fees should really be, to make some sense of it all Here's the Breakdown: UNDER 30 Days Term: 4G Unlim Prov-Wide+Global Txt+1GB 4G= $40 Unlim Prov-Wide+Global Txt+2GB 4G= $50 Unlim Prov-Wide+Global Txt+4GB 4G= $65 Unlim Can-Wide+Global Txt+1GB 4G= $52 Unlim Can-Wide+Global Txt+2GB 4G= $62 Unlim Can-Wide+Global Txt+4GB 4G= $75 Unlim Can-Wide US+Global Txt+1GB 4G= $57 Unlim Can-Wide US+Global Txt+2GB 4G= $67 Unlim Can-Wide US+Global Txt+4GB 4G= $85 UNDER 90 Days Term: 4G Unlim Prov-Wide+Global Txt+3GB 4G= $111 Unlim Prov-Wide+Global Txt+6GB 4G= $144 Unlim Prov-Wide+Global Txt+12GB 4G= $185 Unlim Can-Wide+Global Txt+3GB 4G= $120 Unlim Can-Wide+Global Txt+6GB 4G= $150 Unlim Can-Wide+Global Txt+12GB 4G= $200 Unlim Can-Wide US+Global Txt+3GB 4G= $133 Unlim Can-Wide US+Global Txt+3GB 4G= $165 Unlim Can-Wide US+Global Txt+12GB 4G= $222 Under 30 Days Term: 3G ONLY: Unlim Prov-Wide+Global Txt+1GB 4G= $33 Unlim Prov-Wide+Global Txt+2GB 4G= $43 Unlim Prov-Wide+Global Txt+4GB 4G= $60 Unlim Can-Wide+Global Txt+1GB 4G= $42 Unlim Can-Wide+Global Txt+2GB 4G= $52 Unlim Can-Wide+Global Txt+4GB 4G= $70 Unlim Can-Wide US+Global Txt+1GB 4G= $55 Unlim Can-Wide US+Global Txt+2GB 4G= $65 Unlim Can-Wide US+Global Txt+4GB 4G= $80 The 3G in my opinion should NOT have the 90 Days Term Attachment, OR, If 90 Days Term Included, Create Zones like Chatr, Freedom, Just more Robust and bigger in MANY Key Areas, and Perhaps then increase speeds from that Horrific 2MB to perhaps 8MB, to be fair, and to foster Fairness, Squareness, and loving tender care If PM were to OFFER More Services and Features, Then the Fee increase maybe Justified, Just how much should be a fair Trade UNDER 30 Days Term: Unlim Prov-Wide+Global Txt+1GB 4G= $55 Unlim Prov-Wide+Global Txt+2GB 4G= $65 Unlim Prov-Wide+Global Txt+4GB 4G= $80 Unlim Can-Wide+Global Txt+1GB 4G= $60 Unlim Can-Wide+Global Txt+2GB 4G= $70 Unlim Can-Wide+Global Txt+4GB 4G= $85 Unlim Can-Wide US+Global Txt+1GB 4G= $65 Unlim Can-Wide US+Global Txt+2GB 4G= $75 Unlim Can-Wide US+Global Txt+4GB 4G= $90 UNDER 90 Days Term: Unlim Prov-Wide+Global Txt+3GB 4G= $150 Unlim Prov-Wide+Global Txt+6GB 4G= $180 Unlim Prov-Wide+Global Txt+12GB 4G= $225 Unlim Can-Wide+Global Txt+3GB 4G= $165 Unlim Can-Wide+Global Txt+6GB 4G= $195 Unlim Can-Wide+Global Txt+12GB 4G= $240 Unlim Can-Wide US+Global Txt+3GB 4G= $180 Unlim Can-Wide US+Global Txt+3GB 4G= $210 Unlim Can-Wide US+Global Txt+12GB 4G= $255 = Unacceptable

Community

Free SIM to each PM Account

create a page where i can sort my calls for long distance / incoming / outgoing

Get Better Moderator Service

Freedom is waving hand,In your Face, 10GB plan, Time for PM to give Cheek, Demonstrate Public Style

Moderators

Create special Toggle in Self-Serve Portal to permit parents to Control specific amounts Data Packet

Suggestions for Community forum improvements

Boosters (Add Ons)

PM should have a Bachelor's, Masters, and Dr. Badges

Reward Dollars for Plan Features

Delete An Idea

3G speed plan upgrade option

Can you bump up the email length. 15 characters isn't enough

Fix your support system and lower prices

Live Chat Assistance

Here's a fabulous Idea PM could do, On top of Loyalty, what bout some BONUS Add-On Data

LTE sale

All Features of the Plan should be Noted

Refunds for top ups

To Plan, OR NOT, To Plan? That is the Question PM Clients are facing.