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Michael77
Deputy Mayor / Adjoint au Maire
If no call centre how about live chat. Not instant chat but live chat. Just trying to work around the no phone number to call. Maybe potential new customers will more receptive to this? It might be worth a try?

Thanks.
13 Comments
stonechucker
Mayor / Maire

So, just like a forum, no call option, have to wait for a person to answer, just like a moderator in the forum, replying to a private messaage.

 

Hmm... I think we have a working system right now - no need for live chat.

Sanjay1993
New in Town / Nouveau en Ville

Need 

ShawnC13
Oracle
Oracle

Live Chat isn't an improvement.  I had to deal with Telus Live Chat for my home services and over 3 days I was on HOLD for over 14 hours.  At least with this method, I can send a Private message and go and do something else and check for replies and not have to sit at a computer and wait to be next or actually get an agent.

will13am
Oracle
Oracle

This one is going straight into the not for us bin!  Public Mobile just consolidated support to this forum only with private messaging as method of contact.  There is less than zero chance of expanding support to live chat which is much more resource intensive. 

Michael77
Deputy Mayor / Adjoint au Maire

I guess for some on PM it would be a no go.  But if PM wanted to grow bigger, I would think some sort of live contact is important.  It is not easy convincing the vast majority of people I know to switch to this type of model (no phone support).  

xCameron94x
Mayor / Maire

There technically used to be live chat via facebook. With it gone, I dont see it coming back. Just means you need to pay for that infrastructure, which means hiring more people, which means higher costs for us

Michael77
Deputy Mayor / Adjoint au Maire

Makes sense...... I just thought I would make the suggestion. 🙂

CalvinW
Deputy Mayor / Adjoint au Maire

I don't know why they took away support from social medias, yet their response times on the forum hasn't increased at all. What makes it even worse is that skyrocketed the prices, so I don't even know what I'm paying for anymore. The autopay problems just never gets fixed, which makes immediate support very important 

makkahn28
Mayor / Maire

I think PM should, as matter of courtesy, ALWAYS maintain all options, this way, the lv of support NEVER degrades

Acekiller
Deputy Mayor / Adjoint au Maire

14 hours wait for Telus live chat? The longest I ever waited with them was 45min - 1 hr?

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