One odd thing that Public still seems to be doing is cherry picking.
Too often support requests are NOT actioned in the order they are received.
I have no idea why this is the case but it should not still be happening (esp since they streamlined the system now)
Action requests in the order they are received
Or at least respond if request will take a while to fix
Bravo this is you agree
How do you know they aren't working on them in the order they are received and some just get resolved faster?
They are just plain slow
well now that they have more mods things should be faster. but not sure if that is the case. Just wished the fixed the portal issues. If Koodo can have a successful self serve why can't PM? The old koodo self serve looks alot like teh PM one
@ShawnC13 I posted another thread about sending messages to mods as 6 of my accounts are boned this month
Some received response and fix in hours
Some take days
Some no responses just crickets (and I re-emailed a second time for same issue just in case)
If just my personal accounts are not being actioned in correct sequence then no way is general public getting correct sequence (and since they streamlined support, there can be no excuses for queue jumping by posting on other social media accounts)
It is not even priority for issues; my most irrelevant issue was fixed second, and the most serious issue is the cricket response
@kav2001c, thanks for posting your experiences just trying to get as much info as I can to try and help out others
@ShawnC13 Here's the link:
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