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Along with a letter reminding us all about the referral discount, and maybe a brochure of the plan options and promotions, and an activation/porting guide that we can all give to a friend with the sim card. Super cheap way to get new activations. Your happy customers are your best source of free advertising. In a month, you could track which of those sim cards had been activated on new numbers and then either from that data, or the data you get from the numbers entered in the 'who referred you' field, you could send out more free sim cards to all those who actually referred someone. ... View more

Please make it happen.   https://mobile.twitter.com/PublicMobile/status/833120186198790144   ... View more

I think we need to add the Live Chat in here, cuz some people having troubleshoot and need to get an answer right away instead waiting for mod to reply back for so long. Many company  already have Live Chat in their website.  ... View more

This is a suggestion based on how TekSavvy handles support on the site DSL forums. They have two separate boards there, one for general discussion (and potential user support) and a private board for support given by the company.   Would Public Mobile be willing to set something like this up? The support forum would be a private board were users would post enough information to validate there account (or post from their Public Mobile account). Public Mobile could then deal with these posts directly instead of constantly monitoring the general discussions for posts that require assistance or posts that specifically mention moderators.   As a followup to this I would recommend having a person on that forum 24 hours a day such that when people lose service they can have that service restored as soon as possible.   It is very inconvenient to lose service and have to potentially wait a day for someone to restore that service.   ---   As per some comments below I would like to specify that this should only be for account related issues. ... View more

everything is online here, but we need help from real people not robots. in my case, i tried everything and the system is so stupid that keeps asking me the same questions over and over. i suggest a call center with real people in it. ... View more

it would be great if public mobile would have a real people chat online (for exmaple online messager) for  public mobile customer, it would bea lot of helpful and effective solve any problems that the users have. less frustation for user and more friendly and effective customer service.  ... View more

Charge for a Sim card to reduce waste and unactivated Sim cards as planned, but apply that amount as credit when the Sim card is activated. This will incentivize actually getting the Sim card activated... While not discouraging people from moving their service to PM or adding any overall cost to the customer. ... View more

Hello!   I would like to suggest that the refund process be streamlined to eliminate the step requiring customers to email for a refund.   PM can ship out new sim cards that add $10 balance to the account that the sim gets linked to.  Or, ship a $10 voucher with each sim, which obviously is only usable if one activates a PM account.  I anticipate that most people would be ok with this arrangement rather than refund to their cc or paypal.    ... View more

Hey. There is no way to reach you despite all the pretentions.  My wife is locked out, can't request a new password and thus can't pay.  Now we have to run around looking for a new provider ... Pure bs. I had email 20 years ago and you still don't.  Ha ha ha. ... View more

Hello,   I propose that Public Mobile offer the ability to create a plan that consists of 'Add-ons' only, doing away with restrictions like requiring a talk plan in order to add international/US minutes.   For instance, there are those who do not need unlimited talk or unlimited text but require only basic amounts.   An Add-on Only plan might consist of selecting the base plan (10/30/90 days) and paying a fee for that, then adding the talk (like 400 international/US long distance minutes, which can be used Canada-wide as well), adding a text add-on (which currently doesn't exist, but for sake of argument let's use $10 for 1000 texts world-wide), and adding a data add-on like 1 GB for $30.   This way, those who wish to have a very basic plan can do so while allowing some talk/text/ and data which rolls over and never expires.   As a further example, let's say this was possible with current pricing, I would select the 90 day plan and use add-ons for talk/text/ and data. My total plan costs would look something like this:   $25 - 90 Day Base Plan fee $15 - Add-on 400 minutes International/US (and can be used for Canada-wide calling) that rolls over $30 - Add-on 1 GB Data that rolls over $10 - Add-on (that doesn't exist) 1000 Texts Worldwide.   Initial cost - $80, but only $25 every 90 days for the base price, then top up the talk/text, and data as necessary which may be longer stretches than 90 days.   Thoughts?   Mike   ... View more

Have noticed several new customers making errors in plan selection, buying add-ons without calling plans, upset with lack of phone support, why doesn't my phone work on PM, etc.   These would decline if potential customers were required to complete a questionnaire similar to the one I saw during my Beta wait for a SIM BEFORE getting to the SIM order page. ... View more

I, for one find the little sim card wearing a cape adorable. I'm sure others agree it is too. ... View more

Publish a telephone number for your customer support.  Relying on 'crowd-sourcing' is a poor way to accomplish this task.  The average person is well below what is required to quickly accomplish what is required.     ... View more

Hello, Just wanted to introduce an idea of selectable/Flexible 30 days period for 90 days plan.   Purpose: Give users flexibility for selection of their 30 days peroid for the 90 days plan.   How will it work: -  Just like right now, the user pays for 90 days of service in the begining, but they will be able select when they want their first 30 days of period to start and the next and next.    - For example, if a user pays for their service on March 15, they can select to start their first 30 days peroid starting from March 20 (ending on April 20) and then next peroid to start from June 7 (ending July 7), third 30 days from September 1 (ending on Oct 1). This is just an example, the idea is that the user can select 30 days of blocks according to their own needs.   Pros: - Flexibility for users to select when they want to utilize the service that they have already paid for. - Will help frequent traveller and people who go on vacations every now and then. - Will eleminate the whole suspending your account while you are away business. - Less hassle for Public Mobile staff and mods to deal with account reactivation after they have been suspended. - Lower usage of Public Mobile resources (mods) = more time for mods to help out other in need = Happy PM staff = Happy customers.   Since Public Mobile is a pre-paid service, this doesn't really change anything for PM since the users will still be paying for their service in advance.   Please let me know what you guys/girls think.   Thank you.   ... View more

Hello, Over the past few months, one of the most common complaints from OPs, if not the most frequent one, is how to contact Public Mobile by mail and by phone. Unfortunately, as things stand now, OPs need to be given detailed instructions or hyperlinks to access the Contact Us page. Every website that I have visited, except PM's, has a Contact Us link or tab. Upon clicking one or the other, I have encountered either a web form to be completed and submitted, or a web page with at least the email address displayed. In Public Mobile's case, when Contact Us on the homepage is clicked, the visitor is brought to the first of 2 Contact Us pages. Aside from Email Away on that page, which is towards the end, there is no content on that page that a visitor would find on a normal Contact Us page. The unfamiliarity, combined with lack of email address or web form, inevitably leads to a negative user experience. Since first impressions tend to be lasting impressions, I'm certain that PM has lost business due to the above. To reach the real Contact Us page, which is the second of two identically-named pages, one has to click Email Away. My solution to the above is simple: Ensure that the Contact Us link on the home page directly leads to the second Contact Us page, that is, the one with radio buttons. As far as the content on the first Contact Us page is concerned, either create a FAQ page, and/or have links on the second Contact Us page leading to what is on the first Contact Us page. Further, on the second Contact Us page, I would provide the *611 and 1-855-4PUBLIC numbers. I would explain that the preceding numbers are available only to those who signed up before January 27, 2015, and that all others had to communicate with PM by webmail only. Lastly, even though the web form states that mail was successfully sent, I would incorporate an auto-responder, acknowledging the date and time of the webmail, plus a ticket number for reference purposes. Any and all constructive criticisms and suggestions are welcome. Thanks in advance! ... View more

Hello, There are 2 American companies that provide, free of charge, the platform and other features to host conference calls for MULTIPLE participants at the same time. The companies are located at www.freeconferencecall.com and www.freeconferencecalling.com The only possible expense is the cost of long-distance to a regular number, usually in the U.S. state of Iowa. Instead of PM travelling to locations outside Toronto for meet-and-greets, which would become prohibitively expensive if ever implemented, we could get together much more frequently via call-in platform. The only drawback is if a customer does not have a Canada/USA add-on, which could be overcome by the purchase of a calling card. The platform can support up to 1,000 callers at any one time, and last up to 6 hours (10 hours as an exception). One of the features for admins of the call-in is the ability to mute all callers in order to speak to them without interruption or background noise. Then, the admins could enable the call-in so that only one or up to 25 callers, at any given time, would be able to speak to the admins and other callers. The service, from either company, can be used as often as one wishes, free of charge. Within hours of the conference call ending, a free audio file of the entire call is made available to the admins. The file could then be downloaded or streamed to those customers who were unable to attend the call. Depending upon the file's content, it potentially could be used as a marketing tool to convert potential customers into actual ones. I have used one of the companies' platforms many times, and I know that such a service would be ideal for chatting, brainstorming, and giving feedback to the Public Mobile community team. Disclaimer: I am in no way affiliated with either company, and receive nothing for recommending their services. Cheers. ... View more

I think Public Mobile needs to seriously consider a echat resource system, as email option appears not to 100% soothe PPL's concerns in a timely manner, and we in community only have so much knowledge, Public Mobile can benefit from adding more support channels, which can certainly go a very long way. Right now, things are a bit untidy, but echat can certainly tidy up much of the issues ... View more

Hi. Please, will PM expand the list beyond 18? Thanks ... View more

Hello, Since Public Mobile is a complete online service, I was wondering if it would be beneficial to have an online live chat option with moderators to help out with issues and concerns. I know that there are private messaging here and other options and mods are very helpful and try their best to get back to you in a timely manner. But since this is an online service, having this option makes sense. Some people may have concerns that it may put a burden on the mods but it can always be designed in a way that as you login to the chat, it tells you your queue number in the chat and reminds you about the option of leaving a private message as an alternative. Just an idea. Please let me know what you guys/gals think. Thank you. ... View more