Publish a telephone number for your customer support. Relying on 'crowd-sourcing' is a poor way to accomplish this task. The average person is well below what is required to quickly accomplish what is required.
The whole idea of PM's low cost model to deliver plans that are significantly cheaper than the competitors is through the substitution of a traditional call centre to an online-based approach. In this way the costs originally required to run the call centre can be diverted into minimizing the costs of your phone plan. PM used to have a call centre for their legacy customers, but have since transitioned over to this online approach for their new customers. Therefore, it is unlikely that there will be a telephone option now and in the future.
@JayDeePee this is be well discussed people must know what the service level is before joining PM. It is community web based to costs low. Public Mobile isn't for everyone if they want to be able to go into a store or talk to someone on the phone.
This service is not for everyone, but for those that can make it work, the value is undeniable. I have only been a customer for a short time, but I have grown to love the service, including the customer support model. I actually get better support than with full service providers that I switch out of. The people in the forum are knowledgeable and the moderators fix your problem the first time and do not create another problem in the process. Go try getting that kind of output from Fido support.
When i first joined or talked to friends about PM I considered how many times and why i called Bell customer service, and it was mainly to get a discounted loyalty plan, and PM beat that hands down, not to mention rewards.
and when mods online , respomse time is very quick, and lots of answers are found in the forums. just need to do a little searching.
I have been with PM from the final months of their PCS G CDMA to the transition to Telus HSPA+4G Network, Call Center service to their new Community service type, and I personally like the outcome, could use some improvements, yes, but so far, better than beginning
Agree with everyone else, this model works better for me - hated calling in every year to beg for discounts. If there's a issue, send a message and it will get resolved. No time wasted waiting on bold.
If it cost you $10 per month more to have access to live agents, would you still want it? No live agents is a large part of why Public is so cheap. If you want that kind of service you are unfortunatly going to have to go with one of the big 3 flagship brands and pay more.
This idea is being marked 'Not for us' as we indicate on our 'Why Public Mobile' page that there are "No expensive call centres or stores. Give help, get help, and share feedback with others in our Community."
This idea is beign marked 'Not for us' as we state on our 'Why Public Mobile' page that as a brand, Public Mobile doesn't have "expensive call centres or stores. Give help, get help, and share feedback with others in our Community"
