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dboxtvinfo715
Model Citizen / Citoyen Modèle

i dont have time for this confusion and have the proof

Rewards====here is my reward file  now go see below my payment on credit card

As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021
Plan Cost (Including Discounts)$25
 

 

Total Rewards earned
($5)
As of today your estimated payment is:

$20
Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.
 
 
08/23/2021
xxxxxxxxxxxxname
PUBLIC MOBILE
$25.29

 

i have no time for this bull**bleep** it seems i been screwed last 3 years


Accepted Solutions
t_p
Town Hero / Héro de la Ville

Re: i dont have time for this confusion and have the proof

For payment issues, you'll need to contact Customer Service directly, either via Chatbot or Private Messaging.

We in Community are just customers like you and cannot address that issue .

View solution in original post


All Replies
t_p
Town Hero / Héro de la Ville

Re: i dont have time for this confusion and have the proof

For payment issues, you'll need to contact Customer Service directly, either via Chatbot or Private Messaging.

We in Community are just customers like you and cannot address that issue .

View solution in original post

darlicious
Mayor / Maire

Re: i dont have time for this confusion and have the proof

@dboxtvinfo715 

You haven't actually explained the problem? What rewards are you missing? Or what is wrong?

esjliv
Mayor / Maire

Re: i dont have time for this confusion and have the proof


@dboxtvinfo715 wrote:

Rewards====here is my reward file  now go see below my payment on credit card

As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021
Plan Cost (Including Discounts)$25
 

 

Total Rewards earned
($5)
As of today your estimated payment is:

$20
Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.
 
 
08/23/2021
xxxxxxxxxxxxname
PUBLIC MOBILE
$25.29

 

i have no time for this bull**bleep** it seems i been screwed last 3 years


@dboxtvinfo715 

 

EDIT: looking at those dates...do you have more than one account with Public Mobile??

 

Is this transaction listed as a PENDING transaction or an AUTHORIZED one?

 

Indeed, if this was an AUTHORIZED charge, go back with this information to the Customer Support Team.

And, also ensure all rewards were or will be provided to you for any past renewals you can provide proof on.

 

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

softech
Mayor / Maire

Re: i dont have time for this confusion and have the proof


@dboxtvinfo715 wrote:

Rewards====here is my reward file  now go see below my payment on credit card

As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021
Plan Cost (Including Discounts)$25
 
 
 
08/23/2021
xxxxxxxxxxxxname
PUBLIC MOBILE
$25.29

 

i have no time for this bull**bleep** it seems i been screwed last 3 years


your next payment date is Sept 10  but  you have a charge at 8/23 on you credit card.  Was that your question?  Are they different accounts?   Look like they are.  They have different charged and they have different cycle date. 

 

How many accounts you have with PM?

 

 

barndoor
Model Citizen / Citoyen Modèle

Re: i dont have time for this confusion and have the proof


@dboxtvinfo715 wrote:

Rewards====here is my reward file  now go see below my payment on credit card

As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021
Plan Cost (Including Discounts)$25
 

 

Total Rewards earned
($5)
As of today your estimated payment is:

$20
Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.
 
 
08/23/2021
xxxxxxxxxxxxname
PUBLIC MOBILE
$25.29

 

i have no time for this bull**bleep** it seems i been screwed last 3 years


Just a guess due to ambiguity  but I see  $25 plan  ... 5$ worth of rewards and a withdrawal of 25.29 from cc.   .. that explains the being screwed for a while  ...but not the wonky dates .

Cut to the chase and talk to a csa  but please do come back  fill in the gaps ...because you are obviously  an experienced customer here . 

z10user4
Mayor / Maire

Re: i dont have time for this confusion and have the proof

$22 * 1.14975 = $25.29

25 - 2 autopay - 1 maybe referral or maybe a year of loyalty = 22

Where are you getting $5 rewards from?

 

The payment card charge line does not indicate anything about which account. I seem to think you manage several accounts. Are you sure you're not confusing accounts and payments?

t_p
Town Hero / Héro de la Ville

Re: i dont have time for this confusion and have the proof

What's the point of coming up with all those "solutions" that ultimately will send the OP to Customer Service to sort it out?

The time he spends reading through all the "maybes" and guessworks would be more productive dealing directly with a CSA whose job is specifically required in this kind of situations.

z10user4
Mayor / Maire

Re: i dont have time for this confusion and have the proof

 @t_p : Then what are you doing here? It may as well just be a race to see who can post first with contact the CSA's. And then maybe the thread should auto-lock. Is that what you'd like this crowd-sourced support community to be?

We often get questions from folks that could go several directions. The regulars try to interpret what was asked. Others pipe in with other interpretations or fill in some other detail. And we never hear from the OP.

hairbag1
Mayor / Maire

Re: i dont have time for this confusion and have the proof

@t_p...good point, but sometimes a seasoned PM'er has seen this issue in the past and is able to clear up the confusion while waiting for a client customer support agent to get back to OP.

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