transfer phone number

[Mariya2]

Hello,

I transferred my phone number from fido to public mobile yesterday and i still cant contact people from my number so my number isnt active. I already payed for the transfer and i did it yesterday, but i still cant access my number. On the app, it says my number is active but when I go on my phone app it says its not active. I would like to be able to use my number.

Thank you

[hTideGnow]

HI @Mariya2 

it is probably an account setup problem.  PM support agent can help with that.  Please message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mariya2]

it still doesnt work. i tried everything but i still cant access my phone number. i already payed for it and everything but i cant call or text on it and theres no data

[eddieO]

@Mariya2 Are you able to send/receive texts and does data work?

In your shoes I would open a ticket through the Chatbot and get a CS agent to fix, should be a simple fix for them:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Mariya2]

that doesnt help. I tried it but still nothing 

[hairbag1]

@Mariya2 

just try this...reboot the phone to see if that gets things going for you.