I swapped numbers with a bell account today and the bell account has successfully taken the old PM number but I have yet to get the service on my PM account
The PM account number is xxxxxxxxxxxxxxxxxxxxxxxxxx
Hope to get this remedied!
Thanks in advance
Solved! Go to Solution.
Well that bell guy is an idiot. If you did it today then maybe a teeny tiny maybe with a very sympathetic CSA maybe they will help you out but it is unlikely because the bell guy is at fault and instead of confirming the info with the community or customer support you are at fault.
The only way you could have swapped phone numbers between a pm and bell account are as follows:
To contact customer support click below:
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
I swapped, not port the bell tech had assured that it was a swap not a cancellation of the PM one lol womp womp
Hi @fftljoe There is no such thing as "Swap" phone number across carriers. Bell and PM are not related. There is chance that you can swap number between Telus family (Telus/Koodo/PM) or within Bell (Bell/Virgin/Lucky), but you cannot swap across carriers.
The Bell tech was trying to get his activation credit. You should go back and protest and make a formal complain to Bell for his misinformation.
I have messaged a PM tech if that's the case hopefully we can figure something out I had just purchased a month of service and apparently cancelled it!
Two numbers cannot be swapped between two carriers. All that can be done is port out your number to another carrier. Sorry, but your Pubilc Mobile account has been permanently closed. In addition, the Bell Mobility person gave you false information. A number being moved to another carrier always closes the old service out.
You could port back to a new Public Mobile account, but that would then cancel your Bell service.
You cannot swap numbers between 2 active accounts like that without the account in question being closed as soon as you port out a number.
You may wish to reach out to a PM agent for more clarification. Make sure you include your account details for verification: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437