@fftljoe
Well that bell guy is an idiot. If you did it today then maybe a teeny tiny maybe with a very sympathetic CSA maybe they will help you out but it is unlikely because the bell guy is at fault and instead of confirming the info with the community or customer support you are at fault.
The only way you could have swapped phone numbers between a pm and bell account are as follows:
- The number was originally a bell phone number and your bell account is a post paid account. Then bell could keep your post paid account active with a temporary number while you ported out your number into your pm account thru the change number feature in your self serve account. Once the original bell number from your pm account is released back to bell by pm the bell agent retrieves the number from bell's hold number pool and assigns it to your bell account.
- The pm number was not originally a bell number and you have given a pm CSA a very compelling reason that your pm number has to be ported out (for your employer or business for example). You would purchase a new unactivated pm sim card and the CSA transfers your service, plan and rewards to the account created on the new sim card and assigns a temporary number to that account. You then port the bell number to the new pm account first if that number is not originally a telus/koodo/pm number and the bell account is kept active with a temporary number as above and then the pm number is ported to bell. Or if bell number was originally from telus then the CSA could retrieve it from telus's hold number pool and assign it to your account.
- The only way you could get your account, plan and phone number back by pm is if you could prove the phone number was fraudulently ported out or mistakenly ported out by bell then pm has the ability to restore your service and account with that phone number and you then could not ask for pm to to perform the second scenario for you.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
