10-25-2024 11:02 PM - last edited on 10-25-2024 11:09 PM by computergeek541
I just paid for the 5g, $39 a month plan and I am unable to call. Why is this, and how do I activate my phone to call?
10-25-2024 11:19 PM - edited 10-25-2024 11:20 PM
@KatelynD wrote:I have an IPhone 13 and I just changed my plan on the same phone I had before. I did not change my SIM card.When I try to call someone my it says 7B1.What should I try to do next to try to get my calling working?
I have an IPhone 13 and I just changed my plan on the same phone I had before. I did not change my SIM card.
When I try to call someone my it says 7B1.
What should I try to do next to try to get my calling working?
If restarting your phone doesn't help, you'll need to contact Public Mobile customer support by using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
10-25-2024 11:15 PM
Hello,
10-25-2024 11:10 PM
@KatelynD wrote:I just paid for the 5g, $39 a month plan and I am unable to call. Why is this, and how do I activate my phone to call?
Is this a new account? If it's a pre-existing account, were calls working before the plan change?
10-25-2024 11:09 PM
@KatelynD Try rebooting the phone first if you haven’t already
@KatelynD
new activation? What phone do you have?
did you try your sim card in another phone?
it could be just a sim card provisioning issue. Easy fix for support but you need to engage them via direct message:
