06-10-2023 12:36 PM
Tried to gather up my Usage History Download for last month, it doesn't seem to work properly anymore. It gives me some random snippet of time when I download it, looks like about a week, not the full range of the currently applied filter. When I tried again, I got a different time range.
Solved! Go to Solution.
01-30-2024 07:06 PM
It was my post, and the link within it, that was deleted.
Twice! 😡
01-30-2024 07:04 PM
@John-Q-Public wrote:Correct.
Thing is, I violated NO terms of service, that I know of. (check out what wrote, at the supplied link; If you find something, I'd like to know!)
When I clicked on the "appeal" link, and explained the situation, I got no reply.
BTW, sorry to have replied to your reply 🙂. My reply was intended for @on2wheels .
The violation to the terms of services was by a different member. That's why there was a link earlier in this thread that was inaccessible.
01-30-2024 07:01 PM
Correct.
Thing is, I violated NO terms of service, that I know of. (check out what wrote, at the supplied link; If you find something, I'd like to know!)
When I clicked on the "appeal" link, and explained the situation, I got no reply.
BTW, sorry to have replied to your reply 🙂. My reply was intended for @on2wheels .
Cheers,
-Paul
01-30-2024 06:48 PM
@John-Q-Public wrote:Hi, @on2wheels
Unfortunately, that link got nuked by PM (no explanation given).
I just posted a reply to it, with another link. Hope it helps!
As I was saying earlier, the message contained in the link isn't supposed to be accessible. The contents were removed due to a violation of the terms of service of this website.
01-30-2024 06:31 PM
Hi, @on2wheels
Unfortunately, that link got nuked by PM (no explanation given).
I just posted a reply to it, with another link. Hope it helps!
01-30-2024 06:26 PM
Replying to myself, hopefully to keep inline with the thread... So, it looks like PM deleted that post again, so I posted again... 4 months and change later, it seems to have held, so I'm posting its link here. Hope it helps!
Usage History download truncated: a Workaround - Community (publicmobile.ca)
01-30-2024 02:58 PM
It's been broken the same way for quite some time, I don't think anyone is doing anything to fix it.
01-30-2024 02:55 PM
Does anyone know if this usage history glitch is still being worked on?
01-30-2024 01:34 PM
@on2wheels wrote:Is this feature still being worked on? It's not working today either (the download usage bug).
That message isn't supposed to be accessible. It is only a note that action was taken due to violation of terms of service by a another member.
01-30-2024 12:49 PM - edited 01-30-2024 12:49 PM
Is this feature still being worked on? It's not working today either (the download usage bug).
01-16-2024 02:33 PM
09-09-2023 11:05 AM - edited 01-30-2024 06:56 PM
Take heart, Usage History Glitch Sufferers!
I have proposed a workaround here:https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-issue-a-Workaround/m-p/1051...
Hope this helps!
EDIT: PM nuked it again, no explanation. Try this:
Usage History download truncated: a Workaround - Community (publicmobile.ca)
08-05-2023 09:33 PM
For cryin' out loud, PM, how hard can this be??
PLEASE, fix the usage download! It's ridiculous how long this, and other issues, take to fix!
(P.S.: I have been in IT for four decades, and am knowledgeable in programming and websites.)
06-16-2023 03:32 PM - edited 06-16-2023 03:33 PM
I can't view anything before June 2nd.
As well the helper people keep telling me to follow your instructions. Haha
06-13-2023 09:24 PM
At the moment, download Usage history is sort of broken, just 2 or 3 days usage from the XLS download. But you can still go through each page on the Usage history on My Account for up to 3 months of usage. You will need to copy and paste manually for now
06-13-2023 09:19 PM
I'm having this same issue. I need a month at a time for my P.O. and I've been trying to get last month's for since the 1st
06-10-2023 04:53 PM
Nor can you select or filter SMS, talk etc.
06-10-2023 12:57 PM
@umnikke8 basically usage download is broken 😞
the original usage download was designed to download the full history, not following the filter.
But since the update, the full usage download has became just 3 days download only. I have tagged agene and Jade on another post, they are aware of the issue, but not sure when they will have that fix:
06-10-2023 12:38 PM
@umnikke8 yeah, I noticed the download didn't work for me a week or so ago. I just gave up at that time, in hopes it was 'being worked on'.