Unauthorized purchase on my account

[marcmib]

I did not purchase anything And I do not live EDM Visa Debit - Purchase - PUBLIC MOBILE SELF-SER EDM, CA Posted :26 Oct 2024

Please direct it to the right people as quick as possible. I think there is fraud going on again

[marcmib]

All is good. I figured it out. My bad on my part. Thank you for the fast reply

[Meow]

Response to ticket could take hours (or sometimes days). Considering today is Sunday you will have to wait as I doubt full staff is on site.

[slusagm]

Generally it is an hour wait.  Check the Community inbox often 

Dont try to ask your bank to reverse the charge, it will lock your account 

[marcmib]

I have already opened a ticket. Just waiting and waiting. This is very slow. I know it's the weekend but it's very slow especially to get your money back from unauthorized payments and fraud. I don't think they take it seriously

[marcmib]

I have no kids. I have no other accounts and I'm the sole owner of it and I know it because it's taking money out of my bank and it's not the right amount and I've looked into the app and it doesn't have any payments going in or out only a $25 payment not an $11.50 taken out of my account. Account. I've rechecked several times in the payment and the previous payments

[marcmib]

Take you to direct me to the right place. Thank you. I will submit a ticket as fast as possible because I do not want anybody to have this fraud happening to them

[marcmib]

I know that this is an unauthorized purchase because I purchased my plan years ago and I have automatic payments and I do not pay for any other add-on or any other And when I checked my bank, there was an unauthorized purchase outside of my province. How can you do this to me? Public mobile

[hTideGnow]

hi @marcmib can't hurry as we are just customers here and you asked the wrong place 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[slusagm]

do you have an account with PM? any kids account and maybe they got a text from PM to load extra data?

if none of those then please ask PM to track 

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[marcmib]

Hurry up. I want my money back for unauthorized purchased and outside of my province