Send-receive photos not working

[dm250]

Recently I have been unable to send or receive photos though text is OK. I have updated my APN settings,

re-booted the phone and tried everything else I could think of. Is there a solution?

My phone is Asus Zenfone ZB555KL with Andriod 8, about 4 years old.

Thanks

[MaggieMae]

I have an UMIDIJI android phone.  Up until 2 days ago, I could receive and send photos through messages.  Updated a monthish ago, APN is correct.  Same phone same service in this household and their phone is working just fine.  

I can receive photos through messenger (FB)  however,  in order to see the picture, I need to touch on it.

Thanks for your input

MM

[dm250]

  (or try all upper case SP.MB.COM)

This did the trick. Thanks everyone.

[eddieO]

@dm250, sounds like you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Dunkman]

@dm250 

You can try a network reset of your phone (this will erase your saved wifi passwords)

Maybe screenshot or copy and paste your APN settings.

One small typo may cause issues.

[softech · Accepted solution]

@dm250 

does your phone has a newer OS you can update to?  Check and update it

And there might be a bit more work than simply updating.  Many confirmed that you need to delete the current APN profile first.  Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces.  Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
         (or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[dm250]

Thanks Dunkman, I saw that announcement and updated my settings but still no go.

[Dunkman]

@dm250 

There was a recent announcement about MMS messaging:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

You could try setting your APN settings to following:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri