I travelled last Wednesday to Friday to US but no internet connection was available. I purchased $30 add on pack for US but was of no use. I struggled a lot because of this issue as I was not able to book cab no navigation. Was a terrific experience. Though text and call was working fine. Is there any solution of this problem ? If anyhow I won't be able to use data in US then I might need to switch to other service providers.
what phone do you have? let us know and we can help you adjust your settings for next time. even if you use any carrier in Canada, you may still have problems with roaming in the US until you change the settings on your device.
@ervishalpadiya - if you could not use any services whilst in USA and you purchased the appropriate roaming addon, perhaps you'd like to share your experience and possibly ask for a credit of what you paid with an agent.
Go to the bottom of the Community page to submit a ticket with Customer Support Agents using the SIMon Chatbot option.
If calling and texting was working you likely didn't enable data roaming on your actual phone. Most phones have this off by default, so you have to turn it on.
