Beginner’s Guide to the Community

[SJS]

Hi; I am looking to get a receipt for 2020 for tax purposes. From Jan 1st, 2020 to Dec 31st, 2020 with the HST included as well.

[AE_Collector]

I had to check to confirm but yes this does include the taxes on it.

AE_Collector

[darlicious]

@SJS 

Here's a how to guide by @AE_Collector on how to request a year end invoice from public mobile.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

[softech]

Once of the most commonly asked question.  I think PM should consider making this a KB article.. except they might not want huge number of people asking once they make this officical  🙂

[Triguy]

@SJS 

You need to request one from a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Include the following information :

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

[JK8 · Accepted solution]

---

@SJS wrote:

Hi; I am looking to get a receipt for 2020 for tax purposes. From Jan 1st, 2020 to Dec 31st, 2020 with the HST included as well.

---

You will have to contact the moderators to see what they can do for you.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.