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AE_Collector
Mayor / Maire

Request a Receipt for your Account Charges from Public Mobile (How To)

As we all know, there currently is no provision to print a receipt for the charges made by Public Mobile. The only way to obtain a receipt is to contact a moderator and request one.

 

As it is year end I decided to do this and am reporting here how it went. On December 18, 2019 I sent a message to Moderator_Team with the following details:

 

Can I please request a receipt for the entire year 2019 covering all charges to my credit card? I switched to Public Mobile December 2, 2018 so my account was active for the entire year of 2019.

 

The receipt can be sent to my registered email address xxxxxx@telus.net.

 

My account number is 1000000 xxxxxxx

Name on the account is Terry Xxxxxxxxxx

Telephone Number of the account is 604 xxx-xxxx

 

Thank you,

Terry.

 

Soon after I received the request to verify my account which I did. I was then told that my request would be submitted to the appropriate department and I should receive the information in an email but it could take up to one month to arrive. It took about three weeks to receive the PDF report as shown below via my email. This is page 1 of 2, page 2 showed the totals as well. This is exactly what I wanted. I suppose this request could be done every month but that seems like a crazy amount of work for you and Public Mobile. A one year report is perfectly fine for me to keep in my records. I do take screen shots of my billing info every two or three months but this is a nice official way to keep the info on file.

 

Hopefully they can work towards automating this function within our Self Serve accounts in the future.

 

AE_Collector

 

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ChuckYeah
Mayor / Maire

Re: How to receive a Receipt showing Charges from Public Mobile

@AE_Collector It would be great, if you could just select the dates and ask for a pdf receipt. Doesn't sound like rocket appliances either!

AE_Collector
Mayor / Maire

Re: How to receive a Receipt showing Charges from Public Mobile

Well, effectively I DID ask for specific dates, it just happened to be for the year. I'm sure they will make up a receipt for what ever you want or need.

 

AE_Collector

mpcdesign
Deputy Mayor / Adjoint au Maire

Re: How to receive a Receipt showing Charges from Public Mobile

@AE_Collector , @jeffsaw2019 

Public Mobile will send you a weird file, an xps file extension. Because am on Mac, I had a heck of a time to figure how to do this. And I found this great tip on opening and viewing this file. And save it as a PDF if need be:

Opening the .XPS file in a google email account is what is needed. So, send an email to yourself in Gmail and when you get it, click on the attachment and it should open in a viewer pop-up box. Don't download it, as it will still download as an XPS file. Once in the viewer, click the print document icon in the upper window toolbar and it can be save as a PDF file to your Mac at that point. Or you can just print multiple copies for yourself, the taxman or the business expenses account. 

darlicious
Mayor / Maire

Re: How to receive a Receipt showing Charges from Public Mobile

@AE_Collector  Thanks that's great info to have. Being old school that's probably the route I would take for a permanent record for my boot box filing system. I like the idea of just doing it once year. Get your loyalty reward request your yearly invoice. Of course that will only work for the five years but maybe by the time you hit your 5th anniversary you'll be able hit "download" and "print".

 

     @mpcdesign  That's some great advice for our apple happy fellow members. @iPhoneUser  had some interesting ideas on this subject. I'm sure he 'll appreciate the additional information.

iPhoneUser
Model Citizen / Citoyen Modèle

Re: How to receive a Receipt showing Charges from Public Mobile

Since PM is self serve I would think they would offer a self selected invoice option and allow it do be downloaded in PDF format. A bit of programming on their web site and no more requests to handle. Any one who has VoIP.ms will know what I am talking  about. 

srlawren
Retired Oracle / Oracle Retraité

Re: How to receive a Receipt showing Charges from Public Mobile

@AE_Collector great guide, I'm adding this to my bookmark collection.


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AE_Collector
Mayor / Maire

Re: How to receive a Receipt showing Charges from Public Mobile

@srlawren 

 

Thankyou!

 

AE_Collector

darlicious
Mayor / Maire

Re: How to receive a Receipt showing Charges from Public Mobile

@AE_Collector  I'm going to make suggestion for the title of your thread.....after my many unsuccessful attempts to supply a link to it. Where as I just did 5 other successful links?!!

After making an attempted guess at the title I did find it thru the search bar but about 7 post/threads down . It took some work and receipt does not accurately describe your guided method for an invoice.

     How about: Request an invoice from public mobile for your account/service.

The first three words should make it pop up first and make it easily searchable. But please supply the link as per my request for @TLGuan . Thanks

AE_Collector
Mayor / Maire

Re: Request a Receipt for your Account Charges from Public Mobile (How To)

@darlicious 

Okay, how is that? I Tuned the title up a little bit. Generally on (other) forums I notice that a title change of the initial post will change the title for all new replies to the post but not the existing replies. On this forum I notice "anything can happen" with future replies which makes me wonder if the title is used of the exact post that someone clicks the reply button on. Incidentally on a different forum that I am a moderator on I discovered that moving a topic to a different area and then right back again gave the moderator the option to change all replies in the topic to the current topic title, thus a way of easily cleaning up title changes. But that was a forum using Simple Machines forum software.

 

AE_Collector

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