Please help add another 1gb US Roaming data add on

[Stefan4]

1. I’ve used my 1gb US Roaming add on and cannot add another one as the 10 days this add on is for have not yet passed.

I have been told a moderator can help remove this addon so I could be able to add another one so was wondering if there’s anyone available to help with that. Thanks!

[Stefan4]

Thank you all for replying! I have submitted a CSA ticket and will be waiting for their response.

[VIP_Tech]

Hi @Stefan4 

for Re-Purchase Add-ons you need to wait 24 hours after the expiry first Purchase Add-ons or 

get in touch with  Customer Support Agent (publicmobile.ca)

them do it for you.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[Meow]

This 10 day limit should apply to US roaming only...

Please contact agent so they can assist you:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman · Accepted solution]

@Stefan4 

Yes, a known glitch in the system.  

You will need to contact customer service agent. 

Click on chat icon on right lower corner of website.  Type: submit ticket.  Follow prompts to submit a ticket for CSA help.  It will likely take 1-2 hours for CSA to respond.  Check your private message inbox for response.