Phone number attached to my account

[BJaynanoose1]

My grandson’s phone number is not working. When I call it’s says invalid U.S. number 

[hTideGnow · Accepted solution]

Hi @BJaynanoose1 it is a common PM glitch 

Make sure the account is active.   chexk using Incognito/Private/secret  mode.  There was another member with that error, and turn out the account was not renewed properly, just PM gave a weird and unrelated recording

If the account is active, Please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[DDM69]

@BJaynanoose1 

Please send a private message to the Customer Support Agent by clicking here  

[Handy1]

@BJaynanoose1  Each account can only have 1 phone number and it’s own unique email 

[hairbag1]

@BJaynanoose1 

have you called that number in the past ? Try dialing again, but dial 1 ahead of area code.