No service Southwestern Ontario

[samako]

I lost service within the last few hours in SW Ontario. Anyone else?

[hTideGnow]

hi @Ryoken3113 PM uses Bell network tower so that could be related 

have you submitted a ticket with PM yet?

which city you are in?

[Ryoken3113]

My wife and my mother-in-law are also having problems in Southwestern Ontario. Just started yesterday afternoon. Wife is with Bell. Are you still having issues today too?

[hTideGnow]

HI @samako 

personally , I think the other site has a lot of false negative

but i encourage you to open ticket with PM support and check

[samako]

Account is active, and have tried another phone. It looks like that map shows some outages in my town. Thanks, even though the official Telus map doesn't show anything for me.

[hTideGnow]

hi @samako 

no outage in Ontario according to Telus

https://www.telus.com/en/on/outages

try reboot the phone, try Reset all networks, and try your sim on another phone

of course, make sure your account is active

Last, message support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@samako  Can you confirm your account is active and not suspended log into check 

also 

Outage map in your area:

https://istheservicedowncanada.com/

if your account is active and there’s no outage 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437