11-07-2024 06:14 PM
I lost service within the last few hours in SW Ontario. Anyone else?
Solved! Go to Solution.
a month ago
hi @Ryoken3113 PM uses Bell network tower so that could be related
have you submitted a ticket with PM yet?
which city you are in?
a month ago
My wife and my mother-in-law are also having problems in Southwestern Ontario. Just started yesterday afternoon. Wife is with Bell. Are you still having issues today too?
11-07-2024 06:19 PM
HI @samako
personally , I think the other site has a lot of false negative
but i encourage you to open ticket with PM support and check
11-07-2024 06:18 PM
Account is active, and have tried another phone. It looks like that map shows some outages in my town. Thanks, even though the official Telus map doesn't show anything for me.
11-07-2024 06:16 PM
hi @samako
no outage in Ontario according to Telus
https://www.telus.com/en/on/outages
try reboot the phone, try Reset all networks, and try your sim on another phone
of course, make sure your account is active
Last, message support for further investigation
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-07-2024 06:15 PM
@samako Can you confirm your account is active and not suspended log into check
also
Outage map in your area:
https://istheservicedowncanada.com/
if your account is active and there’s no outage
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437