No network no connection

[aneess]

I don’t have a network but my account is active- tried reset network reboot phone everything 

[softech]

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@aneess wrote:

So now I have a network and get a msg to call 611 and when I dial 611 it’s says visit public mobile help 

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@aneess 

network is connected but you still cannot make calls or receive incoming?

That sound like your account is not Active

Login to My Account  and confirm the status and confirm when was the last payment 

[aneess]

So now I have a network and get a msg to call 611 and when I dial 611 it’s says visit public mobile help 

[Meow]

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@aneess wrote:

I just returned to Canada this week from India 

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How long were you out of Canada? Did your account went into suspension for non payment?

Did you use your phone in India with Indian SIM? Did you change any network parameters while there? You will have to set it back for Canada. Check Mobile Operators and Network mode in your phone.

Did your phone ever worked in Canada?

[HALIMACS]

Thus the comment within the parenthesis which followed my supposition, @esjliv  😁

Just looking for OP to clarify "active account" so that we can all be more certain of best actions to take.

[esjliv]

@HALIMACS  is mentioned 'account is active', so how can be suspended for over 90 days.

Unless they are referring to something else active, humm, curious.

Would sure like to hear more aneess. 🙂 

[HALIMACS]

OK @aneess 

You just returned to Canada.   How long were you gone - was your Public Mobile service inactive for more than 90 days - if so, it's permanently deactivated (though it doesn't appear based on you saying you still have an account)

Could you have possibly placed your account in "lost/stolen" mode while away to allow the account to go into a suspended state?   If so, sign onto self serve and remove that designation, then reboot device.

Let us know, please.

[darlicious]

@aneess 

Did you use a local sim card? Did you swap sim cards and put the pm sim card back in your phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

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@aneess wrote:

I just returned to Canada this week from India 

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@aneess   did you use this phone in India?  If so, Go to Network Selection and make sure Public Mobile is there and manually select it

Also, login to My Account and double check if Account Status is showing Active

[esjliv]

@aneess  - So it does say Active when you dial 611 or when you log into your Self Serve account?

Okay, that's good and step one.

Can you try your SIM into another phone do see if you have any services?

If the phone works in another phone, check to see if the phone you are having issue with check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[BKNS27]

@aneess 

Is your cellular network selection on Automatic?

You can manually select PM network.

[VIP_Tech]

Hi @aneess 

what your device brand and model ?

[aneess]

I just returned to Canada this week from India