Need to make a payment for my late monthly bill due to holiday and new set up

[jenni-aY8621440]

xxxxxxxxxxxxx xxxxxxxxxxxxxx 

call xxxxxxxxxxxxxxxxxx if you can’t rwach me on my pub mobile number 

[esjliv]

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@jenni-aY8621440 wrote:

xxxxxxxxxxxxx xxxxxxxxxxxxxx 

call xxxxxxxxxxxxxxxxxx if you can’t rwach me on my pub mobile number 

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@jenni-aY8621440  - we are all customers/members like you and are not Public Mobile Representatives (CSA) that have access to your account.

have you ever created a Self Serve account?

If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

In the Self Serve account you have access to many maintenance and option features for your account, including adding funds to your account for future renewals. So good idea to get comfortable using it, so when you need to it is there.

Methods to contact Public Mobile Representatives (CSA) found in PM help articles here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Anonymous]

@jenni-aY8621440 

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and log in and re-entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

after add your credit card go back,

• Click on Payment
• Make a Payment
• one Time Payment 
• Payment Type: selected other ( Enter the desired payment amount )
• you will do manually enter Amount:$$ + $1 extra
• Click ‘Submit’,
• after payment successful,  you have to do Rebooting your phone
  what is meant by rebooting the device turn off and turn it back on.

• and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent,

• send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[darlicious]

@jenni-aY8621440 

Call 611 from your phone to get your account status and plan amount owing. If you know your 4 digit account pin# and have a card on file you can make a payment thru 611. Or you can purchase a pm voucher from London Drugs, SDM, Shell stations or 7/11 and add the voucher thru 611 by pressing (1) then (1) again and adding the 12 digit pin code from the voucher. Once added successfully you will recieve a text confirming payment and your plan will automatically reactivate.

[softech]

@jenni-aY8621440   Is the account current suspened?  did you try login My Account and manual pay there?  Use this direct link:

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Click One time payment. 

Then first try to pay by Amount Due.  If it works, great

     If not, try "Other" and then  manually pay your Plan Amount +$1 extra

Then click on Reactivate current plan if the button is there.

Then logoff My Account and Reboot the phone.

[darlicious]

@ShawnC13 @computergeek541 

Could you edit please?

[0PX9O4]

@jenni-aY8621440 

Yes please remove your phone numbers as this is a public forum, and the only responses you'll get here will be from other PM customers just like you.

PM does not provide any support over the phone, ironic as that may be for a phone company.

Are you able to access your self serve account? That and calling 611 are your only two methods of checking your account status and making a payment.

[Anonymous]

@jenni-aY8621440- you should remove your phone numbers from your post.  This is a public forum, and your numbers are exposed to the world.

You can click the small down arrow in the corner, and then select Edit message.

As for your payment issue, are you unable to process a payment through your self serve account?