My account

[Maybe]

I suspended service last month, I changed my email prior to suspending the account as I no longer have access to that email. Now I can’t log in as I can’t receive a text message or email code help please.

[BKNS27]

@Maybe 

Yes they are very slow in replying due to all new members don’t know how to port their number over to PM.

[Maybe]

Thanks I did that this is the third follow up !!!

[Handy1]

@Maybe  Check you community in box for their reply or use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If no reply use this direct link to support to submit another ticket a week is to long to wait 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Maybe]

Been waiting for a week now for a costumer service agent to get back to me as I can’t log into my account explained in detail the issue . Do they ever reply??

[Maybe]

Still waiting for a reply !!!

[Maybe]

Yea did check inbox and sent another email haven’t received anything. Thanks

[softech]

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@Maybe wrote:

Does anybody know how long it takes to get a reply? I have been waiting since Thursday. Thanks

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@Maybe always on the same day, and usually quicker, like within an hour

Since it has been since Thur, it has been too long, did you check the Community inbox for their reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Anyway send the message again and they will reply today

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Maybe]

Does anybody know how long it takes to get a reply? I have been waiting since Thursday. Thanks

[SashimiNinja]

There is no way other than contacting customer service for this kind of problem: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Maybe]

If I have no access to my email I can’t see the new password they send

[Sansan]

@Maybedid you try to click on forgotten password? You can request to change it. 

If that doesnt work, you can send a message to cs agent asking for help. Email below. Maybe they will respond tomorrow. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Andy85]

Hi @Maybe,

If you no longer have access to that email, you will have to reach out to customer service to advise them of this issue. 

You can do so by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time to time. Due to high volumes, the delays for a response to  your ticket can be 24-48 hours.