Important Update: eSIM QR Code Now Included in Activation Summary Emails

[Ck_PM]

Hi Community,

We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.

Why does this matter?

If you encounter any difficulties downloading your eSIM during activation in the app, you now have a quick and easy solution - the QR code provided in your email. To effectively use this feature, open the email on a different device so that you can scan the QR code with the phone you want to use for your Public Mobile service. This lets you download your eSIM directly, and once done, you can log back into the app as an existing user. 

This enhancement is part of our ongoing commitment to streamline our services and provide you with the best possible experience. 

Stay tuned for more updates,

The Public Mobile Team

[Handy1]

@Th3FunGuy  If you deleted eSIM you will need to get a physical  SIM card and swap the SIM card number in my account in profile tab 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

[Th3FunGuy]

This is what I need right now after accidentally deleting my esim 

[hTideGnow]

HI @frostyfire22 

true.  I feel sad for those who jumped on eSIM, then change phone thinking they can easily move eSIM but they cannot.  I hope this can be allowed soon,

[DennyCrane]

Yup, until that's an option I wouldn't go anywhere near their esim right now. 

[frostyfire22]

Transferring esim should be a thing

[TrevorF1980]

Interesting. I'm on an esim now but expect to get a new phone next year. I'll be curious to see if the system limitation is resolved by then. 

[Proxima]

considering that Apple is slowly phasing out physical sim. we need the ability to change to another phone. 

[softech]

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@dwh1 wrote:

Good news.  I'm hoping that the ability to transfer esims from one phone to another is coming - I know on iPhones it exists in the Settings menus but requires carrier support.  It would be helpful for dealing with damaged devices or upgrades. 

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@dwh1  I have messaged support yesterday and confirm that the ability to move eSIM from one phone to another is still not here, due to system limitation

So, if you ever need to change phone, going back physical sim is the only way .. for now

[dwh1]

Good news.  I'm hoping that the ability to transfer esims from one phone to another is coming - I know on iPhones it exists in the Settings menus but requires carrier support.  It would be helpful for dealing with damaged devices or upgrades. 

[BKNS27]

@Ck_PM 

Thanks, this would help with people having issue with eSIM.

Members can also print out the eSIM QR and scan it with their phone.

[DennyCrane]

Good call. This should save a lot of troubleshooting tickets.

Any updates on when esims will be available for existing accounts, including reissuing of an existing esim?

[SeanDem]

How do you request your eSIM if you already have an account?

[dust2dust]

Existing customers have been asking to be able to switch out their physical sim to an esim. Can they do that?

[softech]

thanks @Ck_PM  , great and useful feature

[Handy1]

@Ck_PM  Thanks for update , this is helpful