01-04-2024 12:36 PM
Hello,i placed an order for my SIM card and I haven’t receive it since months
what should I do please?
01-04-2024 05:23 PM
You can always pick up a physical SIM card from a nearby store if you need it immediately so that you can sign up for cellphone service with Public Mobile. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.
01-04-2024 01:02 PM
HI @Momomomomo
did you originally choose to pickup in store?
from what we know, if people chose to receive in mail, and it got lost, they have to work with agent to change the pickup arrangement before heading to store to get one
01-04-2024 12:47 PM
@Christina06 I was able to pick up a PM sim card in telus store! Keep your receipt!
01-04-2024 12:39 PM
Hey @Christina06
Instead of waiting another 3 weeks for one, reach out to your local Telus stores in your area and see if they have one. It's about $10 but a CS Agent can credit your account for that amount since the other didn't show. Also, you can purchase off of Amazon if you have 2 day delivery. Amazon Link Hope this helps.
01-04-2024 12:38 PM
HI @Christina06
"months"? when did yo order?
yes, sim card order can be long, but if it was over 3 weeks, it must have been lost.
please submit a ticket with CS Agent here and ask
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-04-2024 12:38 PM
@Christina06 Monthes is to long note
SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-04-2024 12:37 PM
Sim card delivery from PM online could be as many as 3 weeks
However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost