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Unable to activate new SIM because of 2FA

dunes
Great Neighbour / Super Voisin

I accidentally put down the phone number as my new phone number, which has not been activated yet. However, now I can't continue activating the SIM card because it sends the verification code to the number that hasn't been activated yet. What can I do to update the phone number on file if I can't log into my account, because I can't receive text messages since it's not activated yet? 

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @dunes 

you will need to submit ticket with PM support agent for help.  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@dunes  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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