Switched from Rogers to Public yesterday but can't receive calls or texts

[sandys]

Hey,

My new sim came in the mail yesterday and I switched to Public from Rogers.  I got the text from Rogers asking me to confirm my switch and responded appropriately.  I got a welcome message from Public,  thought I was ok but later realized I can only call out and can't receive calls or texts. Got a text from Public asking me to authorize the number transfer to them and I responded with the 1 and sent the text but I still can't receive calls or texts. 

How do I get this resolved?  The text had a number to call if I had problems and it was the corporate telus line who answered and told me to come on here.

Thanks for your help

[Frank52]

@sandys I had a similar issue when I tried porting over from Chatr. I couldn't receive calls either but I was able to get it resolved when I called the porting team! I'm glad that they were able to help you out too! It is stressful not to have a functional phone number during the holidays!

[sandys]

Called in again,  3rd time was a charm.  Got someone who knew what was up and able to fix the issue.  Thanks for everyones help.

[sandys]

Thanks for the help everyone,  still not resolved however.  I called the number and a fellow supposedly fixed it for me but its still not working.  Going to call back I guess.

[Handy1]

@birgille  sent you the number to your inbox 

[birgille]

I have the same problem.

[Phil_Adelphus]

@sandys "and I responded with the 1 and sent the text but I still can't receive calls or texts. "

I'm not sure I follow responded with the 1, you are supposed to respond with YES (correction that was the Rogers text, I misread).  The phone number that people are giving you to call is the one you already called and who told you to come  here.  You can contact customer service by private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@sandys  No worries 

I’ll send you the porting team number private message 

give them a call and they can re trigger the port request for you . And be sure to leave old providers SIM card in the phone to reply YES need to reply within 90min window 

[Chalupa_Batman]

Hi @sandys 

It looks like the port didn't go through. I'll send you a number to call to get it fixed up.

[hTideGnow]

HI @sandys 

the porting was not completed

You can call Public Mobile porting team to provide the correct Info and get status update.  I will send you the porting team number.  Please check your Community inbox for my message