You can always pick up a physical SIM card from a nearby store if you need it immediately so that you can sign up for cellphone service with Public Mobile. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest you stores closest to you that sell SIM cards.
from what we know, if people chose to receive in mail, and it got lost, they have to work with agent to change the pickup arrangement before heading to store to get one
Instead of waiting another 3 weeks for one, reach out to your local Telus stores in your area and see if they have one. It's about $10 but a CS Agent can credit your account for that amount since the other didn't show. Also, you can purchase off of Amazon if you have 2 day delivery. Amazon Link Hope this helps.
SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can senda private message To CS_Agents
Sim card delivery from PM online could be as many as 3 weeks
However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost
Please open ticket by private message CS agent here:
