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Cant access to my old account.

Great Neighbour / Super Voisin

I have an account since 2022 setup with autopayment plan. I have not log into that account since then.
Now, the problem is, when i try to log into that account, the 2FA EverSafe is sending me a code to the phone number, but i do not have the sim anymore, so i cannot receive the text message.
I bought a new sim card to activate it under that account but i cannot log into that account.
When you chat with the "bot" it says the 2FA can send the code to the email address but i cannot find a way to do it.
I do not remember to have setup EverSafe in that account.
Any help?



To prevent future issues, each PM phone number needs its own separate email address/self service account.  If your 4 PM children are under the same email address, you will need to contact customer service agent to separate the accounts for their own email address login. 

Great Neighbour / Super Voisin

Thank for your fast response guys. Because the number is mine i can access the voicemail via my other phone. I have 4 PM children under my name, so i could get the code. Thanks again.


@montano , if you select did not receive code, you will have the option to receive the 2FA code to email.  

Mayor / Maire

@montano  to sign up Eversafe ID,  you would click on sign up, on the main page.

But if it's not working, you can use this direct link below to send a private to customer service for assistance.

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