How can I pay in the app

[Igal_Sc]

My payment didn’t go through, the service is not available (no voice no data), yet I don’t see it in the app or under my account in the browser and not able to make payment

What should I do

[softech · Accepted solution]

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@Igal_Sc wrote:

I’m trying to dial *611 to make a payment, but I don’t remember my pin 

I also don’t see an option to do so anywhere 

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@Igal_Sc if you have not setup your pin yet, you need to use this link to setup/update the account pin.  Once set, you can make payment using *611

https://myaccount.publicmobile.ca/en/account/reset/pin

[eddieO]

@Igal_Sc The option to do manual payment seems to have disappeared from within the account but you can access it below: https://myaccount.publicmobile.ca/en/account/payment/funds/card

[Handy1]

@Igal_Sc  click the pencil next to PIN password and update and make the 4 digit PIN what you will remember 

Pin Public Mobile - My Account

[Igal_Sc]

I’m trying to dial *611 to make a payment, but I don’t remember my pin 

I also don’t see an option to do so anywhere 

[Handy1]

@Igal_Sc  Once you follow the link hit back button in payment page you will see the option when looking at your bill 

[Igal_Sc]

I’ll give it a try

[Igal_Sc]

Nothing happens there

nonoption to make a payment 

[Chalupa_Batman]

Hello @Igal_Sc 

You can change your credit card information in the app and if that's not working, you can go to places like Shoppers Drug Mart and pick up a voucher. Then with your phone, dial 611 and add it to your account. Your phone will be up right away after a reboot. The come online using a computer and update your credit card.

[Handy1]

@Igal_Sc 

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

you can also buy payment vouchers from shoppers drug mart and load it *611