Got a new iphone. How do I move the esim from my iphone 11 to 16 pro?

[tardan]

Do I need to DELETE eSIM on my iphone 11 so that I can get a new eSIM for my iphone 16?

[hTideGnow · Accepted solution]

HI @tardan 

just want to clarify, the app will likely still charge you for the $5 esim charge, pay first and to get the new phone running

But the system won't be smart enough to give the credit automatically.  What you need to do is to submit a ticket with support agent and ask.  When you are ready, please  submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@tardan  Download the PM app on new phone and  rebuy eSIM and at checkout it will credit you the $ back . 

[TheSterlinger]

You would need to download the Public Mobile app to your new phone and purchase a new esim. Should be free since you had already.