10-10-2024 01:15 PM - last edited 4 weeks ago by Dunkman
Do I need to DELETE eSIM on my iphone 11 so that I can get a new eSIM for my iphone 16?
Solved! Go to Solution.
10-10-2024 02:00 PM
HI @tardan
just want to clarify, the app will likely still charge you for the $5 esim charge, pay first and to get the new phone running
But the system won't be smart enough to give the credit automatically. What you need to do is to submit a ticket with support agent and ask. When you are ready, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-10-2024 01:22 PM
@tardan Download the PM app on new phone and rebuy eSIM and at checkout it will credit you the $ back .
10-10-2024 01:20 PM
You would need to download the Public Mobile app to your new phone and purchase a new esim. Should be free since you had already.