Error: Credit Card Verification Failed. Please Try Again.

[Manaia]

I'm trying to set up a new subscription, but every time I try to enter payment details I'm getting an error that says "Credit Card Verification Failed. Please Try Again."

I've tried two different Visa debit cards, I've tried using the website and the Public Mobile app. 

The cards both work and have the available funds.

How do I fix this?

[hTideGnow]

hi @chappyshiba sorry, activation by voucher is not allowed.

did you try activating using the app on another phone?? If you are going that way, also use another email address to start another new account instead of using the same account that kept failing 

[chappyshiba]

I am going through this problem too. My wife is trying to subscribe to PM and only gets to the Credit card step and gets an error. Tried every suggestion from clearing the app cache and data, deleting app and making new account (email/password), different credit card and more. In the APP, there is only a postal code box to fill out before the credit card info. I see no full address field to fill out. Now we are waiting for a response from the ticket to verify if we buy a voucher they can finish her PM set up and PORT her FIDO number at the same time. Porting the number for us is extremely important. 

[Dunkman]

@Manaia 

Make sure that you were not charged with these failed attempts.  

The PM app seems to use your preferred browser in the background.   

Might want to try clear cache, incognito mode or different web browser.  Or try on a different device.  

[Yummy]

If you go through this forum you will find a lot of complains and issues when people try to update credit card info.

The only advise is 'contact agent' as it looks like nobody managed to do update in 'normal' way.

Did you try using computer and not phone at least for payment part. As I understand you HAVE to use an app to complete subscription process.

PM should pay way more attention on these issue or people will bad-mouth PM and spread the word Not to sign up with it. I am puzzled why this credit card issue appears every single day and nobody cares...

[hTideGnow · Accepted solution]

Hi @Manaia you need CS agent to check what was wrong

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Manaia]

I just uninstalled and reinstalled the app, created a new account with a different email address. There is now field to postal address. I made sure my name is spelled correctly, that my post code is correct and matches the debit card, and that all the card details are correct.

I'm still getting the same error.

[Chalupa_Batman]

Hey @Manaia 

I had that problem last week as well. I first went into the cache settings and cleared them. Then I tried again, then it failed again so I went in and cleared the cache settings again then deleted the app. Sadly it was getting late and I never continued but will be today. You must make sure the postal code is the same one that's registered to the credit card company. And if you live in a newer area, sometimes that causes problems and new postal codes don't always register with PM.

[hTideGnow]

Hi @Manaia 

For subscription, you need to use the Public Mobile app.  PM has not charged you yet, so uninstall the app, reinstall, setup a new account with another email and try again.  but make sure the info you enter are all correct, address, name, postal code, CVV..