check it out your Roaming is on
do you Purchase Add-Ons Using Your Self-Serve Account
To purchase Add-Ons using your Self-Serve account, follow these steps:
- Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
- Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
- When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
- Select ‘Confirm my purchase’, and you’re off to the races!
- just check it out,
if you still not working do one thing Make sure your phone is off before removing your SIM card,
and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.
what is mean for Rebooting the phone means to turn off your phone and turn it back on again
for more information about Troubleshooting U.S. Roaming Add-Ons
Q: I’m in the U.S. and cannot send any text messages, make calls, or use my data. What do I do? A:
- Please make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve.
- For data issues, make sure your APN settings are correctly configured. Find out how to verify APN settings for Android or iPhone.
- Make sure your mobile device has roaming enabled.
- If these solutions don’t work, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here(EN URL: https://widget.telus.tiia.ai/publicmobile/publicmobile.html).
Q: How do I enable roaming on my device?A: Here’s how to enable for iPhones and Androids:How to enable roaming on an iPhone:
- Select Settings > Cellular > move ‘Data Roaming’ to the ‘ON’ position.
How to enable roaming on Android:
- Open ‘Settings’.
- In ‘Wireless & Networks’, select ‘More’.
- Choose ‘Mobile Networks’.
- On some Android devices, you may need to choose ‘Battery & Data Manager’, and then ‘Data Delivery’
- Add the check mark by the ‘Data Roaming’ option.
- On some phones, the option is called ‘Global Data Roaming Access’: choose it, and then choose ‘Enable Data Roaming Access’.
Q: I can’t add a U.S. Roaming Add-On to my account. What should I do?A: Purchasing Add-Ons is a 2-step process:
- You will need to add funds equal to the amount of the Add-On to your account.
- Then, click on ‘Purchase Add-Ons’ on the Overview page.
Q: Will I receive incoming SMS while roaming in the US?A: Yes, you will receive incoming SMS while you are roaming in the US for free. However, in order to respond to the SMS, you must have a US Roaming add-on which includes the SMS feature.
