Cellular data

[BeachyBrandi]

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today.  Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

[hTideGnow]

hi @HAVENSMommy 

are you in Manitoba?  Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

[HAVENSMommy]

I pay for 3 months of service at a time and am supposed to have unlimited data. Yesterday my data stopped working. Please help.

[hairbag1]

@LexiLou29 

that sounds more like a cell issue if restarting helps sometimes. Does he have a different cell to put his sim in it to test. (ignore this suggestion if using esim).

added...tell him to try 4G/LTE instead of 5G.

[hTideGnow]

hi @LexiLou29 

are you in Manitoba?  Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

[hairbag1]

@Wayneasmith 

use the app to log in to your Public Mobile account and see Usage Breakdown. It'll show you current plan details. 

Try restarting your cell...then try a network re-set to see if data starts up.

[hTideGnow]

hi @Wayneasmith 

make sure you don't have mobile data limit enabled

try reboot phone and click reset network settings first

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[LexiLou29]

My son says his data cuts out when he leaves the house 2 days in a row so far, and sometimes the service cuts out at home for no reason. He has same plan as us, and a good phone. Restarting his phone will help but that's a hassle. Any advice?

Thanks,

Lisa 

[Wayneasmith]

• When month renewed my data stopped working 

[JeeminMoon]

It's actually working now. Thanks for your advice! 

[JeeminMoon]

I'm in Cambridge, ON. I've tried reboot and reset network settings, but it still doesn't work. 

[hTideGnow]

HI @JeeminMoon 

are you in Manitoba?  Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

[JeeminMoon]

Hi, 

My phone has lost its service since this morning and it hasn't come back. I've tried airplane mode and back, rebooting, LTE-5G shifting, and everything I can. Still no service with at all. It's really frustrating. Need help ASAP. 

 

[djferens]

Hello,

No, I'm in Ontario. 
Rebooting the phone worked yesterday, but I experienced the same issue again today. 

[hTideGnow]

---

@djferens wrote:

We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.  

---

hI @djferens 

are you in Winnipeg area? there is active outage now

And check the Telus outage map and see if your area has any current outage

of course, try Reboot phone and Reset network settings again

[djferens]

We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.  

[Yellowmustard]

I noticed the same issue since last night. Turning on and off airplane mode seemed to work for me!

[hTideGnow]

hi @hoda799 

there was a data problem in some area yesterday but is now fixed.  Try Reboot phone and click Reset network settings

[hoda799]

My Data doesn't work since yesterday. what's going on?

[Sansan]

Alot of people have same issue over the last 2 days. No announcement has been made regarding any outages or issue. Try turning airplane mode on and off. 

Message them to reprovision your account for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

Seems like an outage on Public Mobile's side. Message them to reprovision your acct for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Halifreaks1]

My family have all lost access to their data.

I'm wondering if there's any acknowledgement from Public Mobile /Telus?  I just want to know whether the issue is being addressed.

Thanks