Cellular data

[BeachyBrandi]

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today.  Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

[Ken19]

tried it. it is still the same. so now either i use my data all the time or reboot my phone ever time i go out somewhere.

[Raulsu]

Seems like there is more widespread network problem happening. More threads here and in the public Mobile subreddit popping up about intermittent data loss. 

[MoodyJazz17]

I noticed mine wasn't working all day yesterday either, same with my brother and we both have Public Mobile. I'm not sure if this was the solution, but this morning I just went into general management > reset network settings and restarted my phone and now it appears to be working for me

[mneal]

I should have added - Nothing I have done to troubleshoot has worked, reset phone, changed APN settings, toggled airplane mode, reset wireless network option - Seems like a Public Mobile problem - I rely on data and have not been able to use it for 2 days now.

[KrisMorrison]

Same in Cambridge Ontario. Support has been good with communication, but no details/fix as of yet. 
Ask has been to check APN for Public Mobile. 

[mneal]

I am in the same boat - Ontario.  Data is either intermittent, or not working at all - Seriously concerned with the service.

[hairbag1]

@Ken19 

in your cellphone settings, disable Wifi Assist....see if that helps.

[Raulsu]

Same here, southern Ontario, been happening all morning. I'll have data and suddenly will lose it. Still strong network and can text and call. Only a phone reset or toggling airplane mode a few times fixes it. 

[Ken19]

i restart my phone. then i have data but when i turn on my wifi the data turns off and won't reconnect . until i turn off wifi and restart my phone? any one have a reply. this is getting annoying. every time the phone connects to wifi.

[hairbag1]

@Tom2211 

where are you located....seems there's some on-going issues in the province of Manitoba....you there ? How about talk and text...they ok ?

[Tom2211]

Obviously there is an issue with public mobile data services because multiple people have no data. I tried everything with restarting the phone, network, etc. Did anyone find a solution or answer to this issue?

[hairbag1]

@HAVENSMommy 

log in to your acct using the app, look for Usage Breakdown to see current plan status. Can you confirm if talk / text are working still ?

[hTideGnow]

hi @HAVENSMommy 

are you in Manitoba?  Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

[HAVENSMommy]

I pay for 3 months of service at a time and am supposed to have unlimited data. Yesterday my data stopped working. Please help.

[hairbag1]

@LexiLou29 

that sounds more like a cell issue if restarting helps sometimes. Does he have a different cell to put his sim in it to test. (ignore this suggestion if using esim).

added...tell him to try 4G/LTE instead of 5G.

[hTideGnow]

hi @LexiLou29 

are you in Manitoba?  Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

[LexiLou29]

My son says his data cuts out when he leaves the house 2 days in a row so far, and sometimes the service cuts out at home for no reason. He has same plan as us, and a good phone. Restarting his phone will help but that's a hassle. Any advice?

Thanks,

Lisa 

[JeeminMoon]

It's actually working now. Thanks for your advice! 

[JeeminMoon]

I'm in Cambridge, ON. I've tried reboot and reset network settings, but it still doesn't work. 

[hTideGnow]

HI @JeeminMoon 

are you in Manitoba?  Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

[JeeminMoon]

Hi, 

My phone has lost its service since this morning and it hasn't come back. I've tried airplane mode and back, rebooting, LTE-5G shifting, and everything I can. Still no service with at all. It's really frustrating. Need help ASAP. 

 

[djferens]

Hello,

No, I'm in Ontario. 
Rebooting the phone worked yesterday, but I experienced the same issue again today. 

[hTideGnow]

---

@djferens wrote:

We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.  

---

hI @djferens 

are you in Winnipeg area? there is active outage now

And check the Telus outage map and see if your area has any current outage

of course, try Reboot phone and Reset network settings again

[djferens]

We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.  

[Yellowmustard]

I noticed the same issue since last night. Turning on and off airplane mode seemed to work for me!

[hTideGnow]

hi @hoda799 

there was a data problem in some area yesterday but is now fixed.  Try Reboot phone and click Reset network settings

[hoda799]

My Data doesn't work since yesterday. what's going on?

[Sansan]

Alot of people have same issue over the last 2 days. No announcement has been made regarding any outages or issue. Try turning airplane mode on and off. 

Message them to reprovision your account for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

Seems like an outage on Public Mobile's side. Message them to reprovision your acct for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437