Community

BeachyBrandi · a month ago

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today. Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

hTideGnow · a month ago

hi @HAVENSMommy

are you in Manitoba? Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

HAVENSMommy · a month ago

I pay for 3 months of service at a time and am supposed to have unlimited data. Yesterday my data stopped working. Please help.

hairbag1 · a month ago

@LexiLou29

that sounds more like a cell issue if restarting helps sometimes. Does he have a different cell to put his sim in it to test. (ignore this suggestion if using esim).

added...tell him to try 4G/LTE instead of 5G.

hTideGnow · a month ago

hi @LexiLou29

are you in Manitoba? Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

hairbag1 · a month ago

@Wayneasmith

use the app to log in to your Public Mobile account and see Usage Breakdown. It'll show you current plan details.

Try restarting your cell...then try a network re-set to see if data starts up.

hTideGnow · a month ago

hi @Wayneasmith

make sure you don't have mobile data limit enabled

try reboot phone and click reset network settings first

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

LexiLou29 · a month ago

My son says his data cuts out when he leaves the house 2 days in a row so far, and sometimes the service cuts out at home for no reason. He has same plan as us, and a good phone. Restarting his phone will help but that's a hassle. Any advice?

Thanks,

Lisa

Wayneasmith · a month ago

When month renewed my data stopped working

JeeminMoon · a month ago

It's actually working now. Thanks for your advice!

JeeminMoon · a month ago

I'm in Cambridge, ON. I've tried reboot and reset network settings, but it still doesn't work.

hTideGnow · a month ago

HI @JeeminMoon

are you in Manitoba? Not sure if you are impacted
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-in-Manitoba/m-p/144112...

But check Telus outage map
https://www.telus.com/en/bc/outages

Also, try Reboot phone and click Reset network settings

JeeminMoon · a month ago

Hi,

My phone has lost its service since this morning and it hasn't come back. I've tried airplane mode and back, rebooting, LTE-5G shifting, and everything I can. Still no service with at all. It's really frustrating. Need help ASAP.

djferens · a month ago

Hello,

No, I'm in Ontario.
Rebooting the phone worked yesterday, but I experienced the same issue again today.

hTideGnow · a month ago

@djferens wrote:
We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.

hI @djferens

are you in Winnipeg area? there is active outage now

And check the Telus outage map and see if your area has any current outage

of course, try Reboot phone and Reset network settings again

djferens · a month ago

We have been having the same issue on two different devices, both with Public Mobile. Turning on airplane mode on and off temporarily fixed the issue for me as well yesterday, but I had no data connection again this morning as well.

softech · a month ago

Moved: https://productioncommunity.publicmobile.ca/t5/Oracle-Archive/Place-to-move-redundant-threads/m-p/1441113#U1441113

Yellowmustard · a month ago

I noticed the same issue since last night. Turning on and off airplane mode seemed to work for me!

hTideGnow · a month ago

hi @hoda799

there was a data problem in some area yesterday but is now fixed. Try Reboot phone and click Reset network settings

hoda799 · a month ago

My Data doesn't work since yesterday. what's going on?

Sansan · a month ago

Alot of people have same issue over the last 2 days. No announcement has been made regarding any outages or issue. Try turning airplane mode on and off.

Message them to reprovision your account for you.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, message them directly at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437