Cannot find my account info after login today

[Avv01186]

Please see the attached screenshot. I was about to log in and re-subscribe to the plan, but I can’t find my account info anymore; it redirects me to activate a new number. Please help ASAP!

[El_Gato]

First, you need to realize we are all customers like you here on this forum. Public Mobile does not monitor these boards. For that reason, you need to create a ticket to get help. Here's how.

To submit a ticket with CS Agent  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Avv01186 

When did you unsubscribe? If you waited longer than 90 days then your account will be closed, your SIM will no longer work and your number will be returned to the carrier you got the number from.

Best to contact a CS_Agent to check for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or call 1-855-4PUBLIC and enter your number to see if your account is still unsubscribe/suspended.

[eddieO]

@Avv01186, it looks like you tried on the Public Mobile app (which should have worked) but are you able to try through the PM website? If you are using Android you could also try going into App settings on your phone and clear cache/data. You will then need to login again but that might help

[Handy1]

@Avv01186  support can help this is common hiccup for many 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437