10-13-2024 09:28 AM - last edited on 10-13-2024 04:41 PM by computergeek541
Please see the attached screenshot. I was about to log in and re-subscribe to the plan, but I can’t find my account info anymore; it redirects me to activate a new number. Please help ASAP!
10-13-2024 12:22 PM
10-13-2024 11:25 AM - edited 10-13-2024 11:26 AM
When did you unsubscribe? If you waited longer than 90 days then your account will be closed, your SIM will no longer work and your number will be returned to the carrier you got the number from.
Best to contact a CS_Agent to check for you:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or call 1-855-4PUBLIC and enter your number to see if your account is still unsubscribe/suspended.
10-13-2024 09:56 AM
@Avv01186, it looks like you tried on the Public Mobile app (which should have worked) but are you able to try through the PM website? If you are using Android you could also try going into App settings on your phone and clear cache/data. You will then need to login again but that might help
10-13-2024 09:29 AM
@Avv01186 support can help this is common hiccup for many
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437