3 weeks ago
Please help. I migrated from Public Mobile to another service provider. Since, i was using eSim of public mobile, i thought to cancel my active subscription once the new service provider connection gets activated. But now as i tried to get in Public Mobile my account section either via App or website at both it is asking to resume activation. I do not see an option to cancel my active subscription.
My question is:
1. Does public mobile auto cancelled my subscription as i moved with another service provider?
2. If not, then how do i cancel my active subscription?
I tried their live chat option to cancel my subscription, but there is no such option.
Thank you for the help.
3 weeks ago
Thank you. I shall reach out to support.
3 weeks ago
HI @SarfrazSama
you cannot login because the account is fully closed
you can also confirm by calling 1-855-4PUBLIC and enter your phone number. The system should tell you that it cannot find the account, which confirms the account was closed after you ported out the number
3 weeks ago
@SarfrazSama If you successfully ported number to new carrier it will automatically close your PM account and you shouldn’t be charged again , but you can play it safe and ask support to remove the credit card info on file to ensure you won’t be charged again
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
this is normal with what you see. What you see means your account is closed
but if you like you can message PM for confirmation
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437