Cancelling subscription | Need HELP

[SarfrazSama]

Please help. I migrated from Public Mobile to another service provider. Since, i was using eSim of public mobile, i thought to cancel my active subscription once the new service provider connection gets activated. But now as i tried to get in Public Mobile my account section either via App or website at both it is asking to resume activation. I do not see an option to cancel my active subscription.

My question is:

1. Does public mobile auto cancelled my subscription as i moved with another service provider?

2. If not, then how do i cancel my active subscription?

I tried their live chat option to cancel my subscription, but there is no such option.

Thank you for the help.

[SarfrazSama]

Thank you. I shall reach out to support. 

[hTideGnow]

HI @SarfrazSama 

you cannot login because the account is fully closed

you can also confirm by calling 1-855-4PUBLIC and enter your phone number.  The system should tell you that it cannot find the account, which confirms the account was closed after you ported out the number

[Handy1]

@SarfrazSama  If you successfully ported number to new carrier it will automatically close your PM account and you shouldn’t be charged again , but you can play it safe and ask support to remove the credit card info on file to ensure you won’t be charged again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

this is normal with what you see.  What you see means your account is closed

but if you like you can message PM for confirmation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437