09-26-202411:51 AM - last edited on 09-26-202404:08 PM by computergeek541
i created an account, subscribed to a plan, made a payment, and got an error trying to activate my account. instructions sent me here for assistance. error indicates problem on hosting site.
the scan code needs a QR code and it is sent via Welcome email
if you don't have that, you will have to ask PM support agent to help. If you already sent them a message, check the Community inbox, support agent usually reply quick
Thanks - but as I mentioned, the account activation failed. I did not receive a welcome email with a qr code. That's when things started falling apart. no welcome email, no link to install esim, no esim to receive mfa code
you won't be able to get passed the confirmation full access at this moment
but you can check if your esim was already installed on the phone and just not activated properly. Check Settings-> Cellular or sim manager , see if the PM esim there
have sent the private message to cs_agent. but even that support site gives me the message the "we noticed you have an active public mobile service and would like to confirm your full access." it then tries to send me an MFA code to the "new" number associated with the account. the account activation failed and I did not get a link to install an esim - which is why I can't receive the MFA code.
@Bill2024 And your using the APP to activate ? You need the app to activate not website . If you are using the app and getting this message then you can use this direct link for support to help
