eSim entered will not activate.

[AAMNL]

I have entered the details of the eSim on my cell phone, it did not activate. Then I purchased a eSim from Public Mobile and that one also did not activate. I cannot access the account because it keeps sending text messages to the telephone number that was transferred, which I no longer have access to. Please help me, I am so frustrated. 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@AAMNL 

You need to open ticket with PM CS_agent for further troubleshoot.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage