11 hours ago
Please help. I migrated from Public Mobile to another service provider. Since, i was using eSim of public mobile, i thought to cancel my active subscription once the new service provider connection gets activated. But now as i tried to get in Public Mobile my account section either via App or website at both it is asking to resume activation. I do not see an option to cancel my active subscription.
My question is:
1. Does public mobile auto cancelled my subscription as i moved with another service provider?
2. If not, then how do i cancel my active subscription?
I tried their live chat option to cancel my subscription, but there is no such option.
Thank you for the help.
10 hours ago
Thank you. I shall reach out to support.
11 hours ago
HI @SarfrazSama
you cannot login because the account is fully closed
you can also confirm by calling 1-855-4PUBLIC and enter your phone number. The system should tell you that it cannot find the account, which confirms the account was closed after you ported out the number
11 hours ago
@SarfrazSama If you successfully ported number to new carrier it will automatically close your PM account and you shouldn’t be charged again , but you can play it safe and ask support to remove the credit card info on file to ensure you won’t be charged again
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11 hours ago
this is normal with what you see. What you see means your account is closed
but if you like you can message PM for confirmation
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437