01-11-2022 02:51 PM - last edited on 01-11-2022 11:31 PM by computergeek541
Hi, I recently received an email stating that something was wrong with my Autopay renewal, and therefore, my account was deemed to be suspended, However, with Autopay, I received a notification informing me that I paid for the monthly plan yesterday. Is it possible to address this situation because it was alarming in my email feed.
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01-11-2022 04:10 PM
This is the second time I got this kind of message in a few months ... a bit disappointed on how PM didn't learn from mistakes
01-11-2022 04:07 PM
Thank you all for the quick responses. Yeah my first reaction was to ignore it, so lets go with that. Cheers.
01-11-2022 04:06 PM
If you're services still work OK, then just ignore that message. It was probably sent out by mistake today.
01-11-2022 04:06 PM
It looks like either PM has issue with their mailing system or somebody is spamming customers as there are many topics opened with the same question.
What is the origin of that email?
Only emails from publicmobileservice@info.publicmobile.ca are official.
01-11-2022 04:06 PM - edited 01-11-2022 04:22 PM
@Bullet77 : Are you at all familiar with reading headers in emails? Maybe there are more clues in there as to the source of the emails.
I can easily imagine that the company has futzed around with something or is trying out something and it got away from them. But the details in the headers might find something else.
Edit: @Bullet77 : Never mind. Someone posted proof that it was legitimately erroneous.
01-11-2022 04:05 PM
if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,
all customers getting those message the night before day of renewal.
on the date cycle payment is will automatically renewal.
if your services not working,
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
go sign in to Self-Serve, to review your account,
01-11-2022 04:05 PM
@NeoRizer You can ignore it, there's some sort of messaging glitch happening from PM's end today.
01-11-2022 04:03 PM
Thanks.
01-11-2022 04:03 PM
I know these messages can cause panic, but as long as you already have auto-pay enabled and your service is active, you don't have to do anything.
01-11-2022 04:03 PM
If you're services still work OK, then just ignore that message. It was probably sent out by mistake today.
01-11-2022 04:03 PM
Just received an email stating my current account is under suspension and will be deactivated in 90 days.
Problem is my visa was charged for every payment. I went back and looked at my credit carr and every 3 months like clockwork I was charged.
In my account is says amount owing $135 but I was just charged for thr past 3 months on Jan 10th 2022 and my next payment isnt due until April 10th 2022.
Will this issue resolve itself? Is it an auto pay error? Is there someone I can contact to resolve this. I'm not sure what to do. I'm not making another manual payment for this. I'm all caught up.
Thanks for any support provided.
01-11-2022 04:02 PM
@Elaine4 Please ignore it as there's many others reporting receiving these errant messages as long as your phone services as working properly.
01-11-2022 04:01 PM
I got the message it sent to my email it was sent by publicmobileservice@info.publicmobile.ca
the email has a link to Reactivate your account. Which I won't touch.
I checked and my payment was made through my credit card company. So it looks like public mobile my have been breached?
01-11-2022 04:01 PM
I know these messages can cause panic, but as long as you already have auto-pay enabled and your service is active, you don't have to do anything.
01-11-2022 04:01 PM
if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,
all customers getting those message the night before day of renewal.
on the date cycle payment is will automatically renewal.
if your services not working,
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
go sign in to Self-Serve, to review your account,
01-11-2022 04:00 PM
I received an email today indicating that my AutoPay did not go through and my account is suspended. I received a phone message yesterday saying that my payment went through. I checked my account and there is no amount oweing. I'm wondering if this was a spam email and if other people are having the same issue?
Thanks.
01-11-2022 04:00 PM
If you're services still work OK, then just ignore that message. It was probably sent out by mistake today.
01-11-2022 04:00 PM
@J_PM Is PM aware that customers are receiving errant payment messages today in particular?
01-11-2022 04:00 PM
if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,
all customers getting those message the night before day of renewal.
on the date cycle payment is will automatically renewal.
if your services not working,
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
go sign in to Self-Serve, to review your account,
01-11-2022 04:00 PM
I know these messages can cause panic, but as long as you already have auto-pay enabled and your service is active, you don't have to do anything.
01-11-2022 03:59 PM
I got an email saying my account is suspended but, you took my payment via MC already so why is the account suspended?
01-11-2022 03:58 PM
If you're services still work OK, then just ignore that message. It was probably sent out by mistake today.
01-11-2022 03:56 PM
If you're services still work OK, then just ignore that message. It was probably sent out by mistake today.
01-11-2022 03:55 PM
I know these messages can cause panic, but as long as you already have auto-pay enabled and your service is active, you don't have to do anything.
01-11-2022 03:55 PM
I know these messages can cause panic, but as long as you already have auto-pay enabled and your service is active, you don't have to do anything.
01-11-2022 03:55 PM
Same here
01-11-2022 03:54 PM
@Stefanie1 Many customers are reporting similar to you. You can ignore the message if your phone services are working. Some sort of messaging glitch today.
01-11-2022 03:54 PM
if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,
all customers getting those message the night before day of renewal.
on the date cycle payment is will automatically renewal.
if your services not working,
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
go sign in to Self-Serve, to review your account,
01-11-2022 03:54 PM
If you're services still work OK, then just ignore that message. It was probably sent out by mistake today.
01-11-2022 03:53 PM - edited 01-11-2022 03:54 PM
I know these messages can cause panic, but as long as you already have auto-pay enabled and your service is active, you don't have to do anything.