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Account Reactivation

Great Neighbour / Super Voisin

I want the plan I paid for. Fix it


Deputy Mayor / Adjoint au Maire

Wow. You do realize we are customers right? If you’re asking for help here on the community forum, then hopefully someone here will have a solution. Public Mobile is self service so if you can’t get it sorted out, you’ll need to contact a CS agent. 

Mayor / Maire

@Daikins78  you could be viewing old cached info try this 

Try again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in



For most up to date account info


@Daikins78   first , is your renewal date today (Feb 23)?  if so, do you have PM service now and just the account status showing suspended?  If so, do not do anything.   The renewal process is taking place and not completed.   as long as you have service now, do not touch it.  it is ok


If your renewal was before today and your have no service and your account is suspended, then login to My Account and make a manual payment.   Just click "Reactivate my plan" and then follow the steps to complete making a manual payment



Mayor / Maire



Did you make a plan change at renewal or an immediate plan change? If you are looking at your account in self service you could be looking at a cached version of your old plan. Clear your browser cache and open a new browser window in incognito.


Edit: If your phone is not working try rebooting, resetting network settings, reinstalling SIM card. If autopay failed then make a manual payment.


When is your renewal date?


If you continue to have problems contact an agent:


You will receive a response from an agent faster using the first option below, which is the preferred method.


  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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