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[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 1801 Views
  • 5 replies
  • 0 Bravos

[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 3839 Views
  • 85 replies
  • 22 Bravos

9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 3975 Views
  • 27 replies
  • 39 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 23723 Views
  • 113 replies
  • 31 Bravos

It’s Day 4 of #14DaysOfGiveaways!

Share your fa-la-la-love for your chance to win ‘za-za-za!   You could win 1 of 100 $20 Boston Pizza gift cards!   All you have to do is leave a comment below saying what you love about the holidays. Whether it’s making snowmen, wrapping gifts, or r...

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Jeremy_M by Retraité / Retired
  • 25689 Views
  • 465 replies
  • 8 Bravos

It’s Day 3 of #14DaysOfGiveaways!

  Can’t wait for the holidays? Neither can we! That’s why we’re giving away awesome goodies every day from December 8 - 21, 2015. Enter for your chance to win a TV, tablet, smartphone, or other great prizes.   There will be a new prize revealed ever...

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Jeremy_M by Retraité / Retired
  • 4753 Views
  • 55 replies
  • 2 Bravos

It’s Day 2 of #14DaysOfGiveaways!

    Can’t wait for the holidays? Neither can we! That’s why we’re giving away awesome goodies every day from December 8 - 21, 2015. Enter for your chance to win a TV, tablet, smartphone, or other great prizes.   There will be a new prize revealed ev...

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Jeremy_M by Retraité / Retired
  • 3306 Views
  • 17 replies
  • 4 Bravos

Show us your holiday spirit and you could win!

DAY 1 – 14 Days of Giveaways starts now.    Can’t wait for the holidays? Neither can we! That’s why we’re giving away awesome goodies every day from December 8 - 21, 2015. Enter for your chance to win a TV, tablet, smartphone, or other great prizes....

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Jeremy_M by Retraité / Retired
  • 6916 Views
  • 98 replies
  • 5 Bravos

Top Contributors – November 2015

  Big thanks to all our Community members! The support you gave last month was extremely important as we went through some major Self Serve updates.    We want to give a special mention to the contributors below for showing awesome support in the Co...

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Mansi_G by Retraité / Retired
  • 5286 Views
  • 18 replies
  • 8 Bravos

We’ve made some exciting updates to Self Serve

Hey Community,   We’ve made some exciting updates to Self Serve, including a full make-over! We’re hoping you’ll agree that along with loving our new look and feel, you’ll also find our new Self Serve easier to navigate, making it a much better exper...

Jeremy_M by Retraité / Retired
  • 9759 Views
  • 173 replies
  • 8 Bravos

Maintenance scheduled – we’ll be back soon!

  Hey there, we wanted to give everyone a heads up that Self Serve and Activation portals will not be available during the following maintenance windows:   Nov 14 Sat 12 AM – 8 AM EST Nov 15-16 Sun 8PM – Mon 11 AM EST Nov 18 - 19 Wed 12 AM – Thu 9 A...

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Jeremy_M by Retraité / Retired
  • 3812 Views
  • 36 replies
  • 5 Bravos

Farewell and good luck to Caroline and Moid

Hi everyone,   We would like you to take a moment to read this update as our Community is going through some changes. We want to give a big shout-out to a few of our team members who will be leaving our Public Mobile team. A huge thank you goes out t...

Jeremy_M by Retraité / Retired
  • 3416 Views
  • 11 replies
  • 9 Bravos

Top Contributors – October 2015

  We would like to thank everyone for starting some great conversations and encouraging fellow members to seek support and answers on the Community.   Special thanks goes to the members listed below for not only providing feedback and support to Com...

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Mansi_G by Retraité / Retired
  • 5127 Views
  • 16 replies
  • 11 Bravos

Time for a fresh phone?

  We know some of you had concerns about having to bring your own phone to Public Mobile.  What happens when I need a new phone? Where do I go? So we are now working with Orchard to offer customers an affordable way to get a new phone and not have t...

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Moid_I by Retraité / Retired
  • 6202 Views
  • 22 replies
  • 10 Bravos

Halloween Scavenger Hunt Giveaway (now closed)

    The winners of the $200 VISA gift card are   @Bigmac | @globalgold | @Gorgon | @pairofdox | @spamgirl   Congratulations! We’ll be reaching out to the winners through Private Message.   Again, thanks to everyone for participating in the Halloween ...

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Mansi_G by Retraité / Retired
  • 10498 Views
  • 45 replies
  • 9 Bravos

Thank You!

Thank you. Thank you very much.   We’d like to thank you, this Thanksgiving weekend, for making the Public Mobile Community awesome!         

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Moid_I by Retraité / Retired
  • 3378 Views
  • 9 replies
  • 9 Bravos

Top Contributors - September 2015

  A big thanks to all our Community members!  We had a number of system issues in September so the help and support you gave was more important than ever.   And a special thanks to the contributors below for providing the most helpful solutions. Kee...

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Mansi_G by Retraité / Retired
  • 4353 Views
  • 10 replies
  • 7 Bravos

Report spam text messages sent to your smartphone

Spam text messages are unsolicited and generally unwanted commercial advertisements sent to wireless phones via text or picture/video messaging.   Spam messages are not sent by Public Mobile. These fraudulent text messages can entice the recipient to...

Moid_I by Retraité / Retired
  • 4498 Views
  • 14 replies
  • 6 Bravos

Multiple charge issue (Resolved)

Hi Community,   Some of you may have received an SMS from us regarding multiple charges on some of our customer’s accounts.  Don’t worry - if you didn’t get this message, this means you were only charged once so all is good.  For those of you who did...

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Moid_I by Retraité / Retired
  • 3640 Views
  • 9 replies
  • 5 Bravos

Voicemail Migration

Starting in October, we will begin moving to a new Voicemail system. The new voicemail system will ensure that you continue to receive reliable service.   The voicemail migration will start in October and continue for several months as it will be don...

Moid_I by Retraité / Retired
  • 18147 Views
  • 2 replies
  • 7 Bravos

We’re sorry, we’re experiencing some issues

Hey Community,   We know some of you have been experiencing intermittent issues with our service over the last couple of weeks. We feel your pain and are working really hard to get these issues fixed as soon as we can.   In the meantime, we are all h...

Moid_I by Retraité / Retired
  • 15789 Views
  • 149 replies
  • 8 Bravos

Top Contributors - August 2015

  Big thanks to all our Community members for creating a dependable neighborhood in this Community and making it your own. It wouldn’t be possible without your participation. Congrats to all!   Special thanks to the contributors below for submitting...

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Mansi_G by Retraité / Retired
  • 3145 Views
  • 21 replies
  • 3 Bravos

SIM Cards are now available on our website

Great news! Public Mobile SIM cards are now available for order on our website. Even though we are continuing to operate in BETA (which means we’re still testing and working out a few kinks), customers do not have to wait for an exclusive invitation ...

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Moid_I by Retraité / Retired
  • 11786 Views
  • 56 replies
  • 7 Bravos

Please bear with us

    We’re having a few technical difficulties with our online Self Serve.  Things are slow today but everything should be back to normal soon.       

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Jeremy_M by Retraité / Retired
  • 3975 Views
  • 11 replies
  • 2 Bravos

Top Contributors - July 2015

We would like to thank you for continuing to help out your fellow Community members and for initiating great conversations.   Special thanks to the members below for stirring the pot to create vibrant conversations and for submitting great ideas and...

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Mansi_G by Retraité / Retired
  • 2783 Views
  • 6 replies
  • 4 Bravos

Top Contributors – June 2015

  A big thanks to everyone for starting and participating in good discussions and for continuing to help out your fellow Community members.   Special thanks also go to the members below for stirring the pot to create lively conversations and for sub...

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Mansi_G by Retraité / Retired
  • 3673 Views
  • 7 replies
  • 4 Bravos

Email Response Delay

Due to the high volume of emails received over the past few days, it may take us longer than usual to provide a response this weekend.     If you haven’t tried already, we encourage you to use our Community for support. If you need assistance with te...

Moid_I by Retraité / Retired
  • 1537 Views
  • 0 replies
  • 2 Bravos

Resolved! BETA SIM card order

Still waiting on a SIM card? So sorry but would you believe the dog ate our SIM cards? Actually, the truth is we ran out. But the good news is we found more so you should receive your SIM card by early next week. Thanks for understanding.  

Moid_I by Retraité / Retired
  • 7001 Views
  • 21 replies
  • 6 Bravos

Coffee Chat

Hey Toronto Community-goers!   If you've wanted to chat with the Public Mobile team in person, now here's your chance.  We're holding a coffee (or Frappuccino) chat at a downtown Starbucks and we'd love it if some of you could join us.   It's a perfe...

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Mansi_G by Retraité / Retired
  • 4427 Views
  • 10 replies
  • 1 Bravos
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