Send webmail to customer assistance. If you do not receive a reply within 48 consecutive hours, or if you receive a reply within 48 consecutive hours without a working solution and without additional relevant questions, inform this community. A Community Manager will then be alerted to your situation, and will initiate contact and work with you until your problem is resolved.
Just to let you know I too have the generic error when logging in, I have already been in touch with customer service and they know of the issue and all we can do is wait until they fix it. I am hoping that is soon.
Is there someone I can contact to change my plan? I'm on a 10 day 10$ to make sure the sim worked.. I want to go 90 day with unlimited canadian text and 4Gb of data. My Visa Debit is on file.
@ausername Sorry that you are not able to log in to Self-Serve account. Please note we are looking into the issue for generic error on Web self care. we will update as soon as we can find root cause and fix the issue.
In light of the fact that you have waited more than 48 consecutive hours for a reply from customer assistance, I am now alerting @Mansi_G to your situation. She is a Community Manager. Either Mansi or another Community Manager will initiate contact, and work with you until your problem is resolved.
In my post, I referred to calendar days (weekdays and weekends) to differentiate them from business days (weekdays, excluding statutory holidays) because customer assistance works 7 days a week.
Send a web mail to customer assistance, outlining the problem that you have. If you do not receive a reply within 2 calendar days, or receive a reply within 2 calendar days without a working solution and without additional relevant questions, inform the community. A community manager will then be alerted to your situation, and will work with you until your problem is resolved.
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
That's IF. Bugs and Glitches seem to become a Public Nuisance all the time. Hopefully PM takes them out, No more Bugs or Glitches will take their place by tomorrow morning, They just took the Public Transit to the big Adios
