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Report spam text messages sent to your smartphone

Moid_I
Retraité / Retired
Retraité / Retired

Spam text messages are unsolicited and generally unwanted commercial advertisements sent to wireless phones via text or picture/video messaging.

 

Spam messages are not sent by Public Mobile. These fraudulent text messages can entice the recipient to provide personal information including bank account numbers in exchange for some sort of “prize” or reward.

 

How to tell if a message is from Public Mobile:

 

  • We will always identify ourselves in a text message. For example, " Public Mobile here.." 
  • Our messages will be sent from Public from 611 or a 4 digit short code
  • You can see a list of our core text messages here or post your question here on the Community if you have a question about a message you’ve received

Spam text messaging is an increasing problem worldwide. With your help, we are committed to fighting spam and are working to minimize it across our network.

 

What to do if you think you’ve received a spam text message

 

  • Forward the spam message to the short code 7726 (SPAM) so that we can start an investigation. If you receive a number of spam texts, we recommend putting 7726 into your contact list so that you don't need to remember the numbers.
  • Don't respond directly to a phone number where you believe the spam text originated. Responding alerts the spammer that your number is genuine.
  • If you're not able to view the number or if it's email spam, forward us the entire message (along with the full header if it's an email).

It's free to report spam

 

Reporting Spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging usage package.

 

How to forward a text message from your phone to 7726

 

Forwarding methods will vary, depending on your phone.

 

  • iPhone:
    • Touch and hold the message
    • Select More.
    • Select the message you want to forward, then select Arrow in the bottom right corner
    • Enter 7726
    • Select Send
  • Android and Windows:
    • Press the message (being careful not to activate a link)
    • Choose Forward (from the menu)
    • Forward to 7726
  • BlackBerry:
    • Open the message
    • Using the Menu key select Forward
    • Forward to 7726

 

 

14 REPLIES 14

mmyyz
Great Neighbour / Super Voisin

Hi, just wondering if the 7726 spam reporting short code still works. I saw a ‎09-28-2016 post from a customer receiving spam texts, but the community didn't suggest that the user should report the spam. Does this 7726 shortcode work still?

Habsy
Great Neighbour / Super Voisin

I don't think it does work. I tried it and got an auto response "Thank you. Please reply with the spam phone # or email." When I did I got the same auto respponse. 

miss_kitty
Great Neighbour / Super Voisin

When I reported spam to 7726, the texts counted against my messaging usage 😞

How can I can this fixed?


@miss_kitty wrote:

When I reported spam to 7726, the texts counted against my messaging usage 😞

How can I can this fixed?


You should contact the Moderator_Team via the envelope icon right above your post and ask for ask them to reset the texts.  With a limited text plan they should correct it.  It might take 2-48 hours for them to respond back to you though.

 


@z10user4 wrote:

@miss_kitty wrote:

When I reported spam to 7726, the texts counted against my messaging usage 😞

How can I can this fixed?


Kinda makes sense that it should don't you think? You texted something out. It obliged. It counted.


Yes but for anyone on limited texting plan, it would defeat the purpose of reporting spam.


@dabr wrote:

@z10user4 wrote:

@miss_kitty wrote:

When I reported spam to 7726, the texts counted against my messaging usage 😞

How can I can this fixed?


Kinda makes sense that it should don't you think? You texted something out. It obliged. It counted.


Yes but for anyone on limited texting plan, it would defeat the purpose of reporting spam.


Yeah. Thanks. I read the whole thread and it's not supposed to count. I deleted. 🙂

miss_kitty
Great Neighbour / Super Voisin

Thanks! Unfortunately, there is no envelope icon above my post - could it be that the moderator is retired? Not sure how to proceed...